Yes. I know you went over everything almost a month ago. What I meant is I don’t SEE it. No reviews. No ranking.
Ah, I see. Let me address that then:
Product reviews vs Vendor reviews
With regards to reviews, that's our bad. We implemented product reviews thinking that'd be enough when we should've also had vendor reviews: Essentially a place for reviews that are centered around service, communication, speed, etc. You get the idea.
I'm sure you see the problem: how are you gonna leave a review on the product if you haven't actually verified the product yet with actual testing? Sure maybe the service was good but that's a review of the vendor, not the product.
This is something we'll add in, among with other things, in the next few months. We'll also be revamping and refining our ranking system along the way. Right now it's tied heavily to reviews, and as you have astutely noticed, there's a problem! We have no reviews. In fact, we had one, on a WFO product but when he deleted his account (has since returned), it wiped all data related to him including that review.
So because there are no reviews, what happens to the way things are sorted/ranked? Well they default to creation date, hence the current less than ideal circumstance.
In the meanwhile, we decided to take the advice of one of the members here. Someone had previously mentioned giving higher visibility to "Meso approved" sources. So we went ahead and added a "Top vendors" section to the homepage that features our biggest names from Meso & SST. We feel this is a good stop-gap solution that will direct people towards the best sources in the meanwhile.
Things take time, I realize that. In a couple months maybe it’ll be reaching its potential. I’d like to see lab testing and credits for customers to submit bloodwork and testing. Otherwise we are all still working off of trust.
Thank you for seeing this. Let's not forget these forums have been around for literal decades. Things take time. But yes, certainly you'll be looking at quite a different site 3 months from now, 6 months from now, a year from now.
Certainly, I don't think any source at this moment objects to giving credit for testing. It's not something I've explicitly gone around enforcing because I was under the impression everyone already does this? If this isn't the case, or you find a source unwilling to give you credit for testing, please let me know and I will strongly urge them to reconsider.
Or are you referring to us giving site-wide credit that we cover? Yes, that's a possibility, but only possible when we've implemented buyer balances (to store that credit). Buyer balances will come along with our formal order dispute system.
The withholding funds is fine but if I order now, I might not use the product until spring, run it for a couple weeks before the feelzzz and bonerzzz tell me something is off, send sample overseas. Get results 6 weeks that show it’s underdosed or bunk. So that’s a little bit of time. How does something like that get handled?
Fund protection
Alright let's talk about how we handle that now, compare it to the current paradigm, and also go into how we'll improve things even further.
How it's handled now on Brewly vs Forums
If enough people come forward with the problem you described and the vendor is not willing to handle their business in a professional manner and make things right with their customers. We can greatly... motivate them. How? Holding their future withdrawals and potentially suspending/banning them.
Which do you reckon would be a more motivating stimulus for a source gone bad? Having their thread bumped by a handful of angry customers that he can brush off as trolls OR no longer being able to collect his Bitcoin until they make things right, as they should?
With those funds now held, we can now refund those open orders if the Vendor decides to dip in an attempt to avoid making things right with his customers. Something a forum could never do. Though I find this unlikely. Reimburse a few customers you wronged OR kill your whole business? Regardless, we have it covered.
How we will further improve this
So I've talked about our formal order dispute system before. Just gonna go over the previous points and also remind you that the implementation details are not finalized.
We're thinking of having a system very similar to Paypal where you can dispute orders and, in turn, the vendor has their balance temporarily debited by the amount you dispute. You would then hash things out with the vendors or have it escalated to arbitration. Just know that we will be extremely fair to both vendors and buyers, so be sure to come prepared with evidence if you're going to be disputing or defending a dispute.
With such a system, you could dispute an order 6 weeks after the fact, no problem.