Don't be like this clown. Fully grown 30 something year old adult who can't take responsibility for his own mistakes.
Customer: Hi
This parcel is saying it’s been delivered but the picture is some random black box which I’ve never seen before. Can you contact them please.
Me: Black postal box outside of the property.
Customer: Hi
That’s not my house. I have tracked it down. It’s in its way back to you. The person who house is it returned it to sender. Can you send it back when it arrives back please
But to 57A not 56 please
Regards
Me: The address provided for the order is visible in all email that were sent to you. Double check the address you provided at time of ordering. Due to the nature of items being sold we don't receive parcels back. They go to a return centre where they get destroyed.
Customer:
Well can you tell them not to destroy them. I put 56 instead of 57 and the guy had sent them back.
Due to the nature of the goods? Surely the post man shouldn’t be posting them through letter boxes then?
Customer:
Also can I just add it wasn't even at the right address of the mistake I made. I put 56a instead of 57a and it was just at 56. I found the address by locating that big letter box and knocked on the door.
Me: Out of my hands unfortunately due to the nature of goods being sold.
It looks like "56a" doesn't exist on the royal mail PAF. We ship to the address provided by the customer. The customer receives three different emails which include the shipping address. The customer is reminded to double check the shipping address in the payment details email.
What the postman does is also out of my hands. There is no signature required for the "royal mail tracked 24" service, therefore the postman will usually post it through a letter box/leave it in a safe place
Customer: Dear Chilton Labs
I hope this message finds you well. I am writing to bring to your attention a concerning issue regarding my recent order, which has resulted in an failed delivery.
While I acknowledge that I mistakenly inputted the wrong address, the delivery was fortunately made to a neighbor without any complications. However, upon cross-checking with the delivery confirmation sent three times, it is evident that the package did not reach the specified address I provided during the order.
In light of the Consumer Rights Act, I am exercising my right to either receive a refund or have the item resent to my correct address. This request is based on the fact that, according to your chosen mailing service, the item has not reached the intended destination.
To provide clarity, I have attached a photo clearly showing the delivery made to the incorrect address, along with the relevant tracking number. I trust this additional information will facilitate a swift resolution and prevent any potential confusion on your end.
I kindly request your confirmation within the next 7 days regarding the course of action you intend to take to address this matter. Your prompt attention to this issue is greatly appreciated.
Thank you for your understanding, and I look forward to your swift response.
Me:
There is no confusion on my end, the intended destination, "56a" doesn't exist so the postman delivered to "56". He would have either delivered to "56" or returned to the return centre so either way the package would not have reached you due to your own fault.
I am unable to bear the loss if a customer makes a mistake with the address. You had three opportunities to check the address and failed to do so.
Customer: Regrettably, I find myself compelled to escalate this matter to Trading Standards due to the apparent violation of the Consumer Rights Act. Despite my initial attempt to seek an amicable resolution, it appears that we have reached an impasse.
As a consumer, I have the right to expect that my purchase is delivered to the specified address accurately, as outlined in the aforementioned legislation. Since our attempts to resolve this issue amicably have proven unsuccessful, I am left with no alternative but to involve Trading Standards to ensure the protection of my consumer rights.
I trust that the gravity of this situation prompts a thorough review of the circumstances, and I remain open to a fair and timely resolution. However, as of now, I must proceed with the appropriate channels to address this breach.
Me: You are failing to see that the address you provided does not exist. Make sure to let them know that you made a mistake and did not provide your own address when placing an order.
