T&H
Well-known Member
Held off posting to give these guys a chance to sort it out but no replies from my emails in 2 weeks now. I understand the girl who runs the emails recently have COVID and they are probably quite back logged but if you can't fulfill orders don't let your customer service slip too.
Emailed these guys a month ago asking they were definitely in stock for novorapid which I was assured they were, placed an order 3 weeks ago and after a week sent an email as it was still in the "preparing package" state (I assumed it was just normal for December though) 2 weeks of no change and I sent another email asked for them to confirm what was going on.
Finally received a reply about Turkish pharma recently doing some price changes but it's been sorted out now...okay disappointing but still great that it's been sorted out. Now a further week later and it's STILL in the preparing package state. That's almost 3.5 weeks now.
I've had the exact same issue in the past where they take people's money when they don't have the product in stock and it was over 2.5 Months before I received my product (actual time in transit was 2 weeks)
I wanted to be 100% sure of if they were in stock this time because it's hard to manage your insulin stock if you are having to wait months for something that should arrive 2-3 weeks from the purchase state. Quite disappointed I was lied to this time around and now trying to get an update on WHERE my package actual is, if it's even been sent yet etc and it seems I'm being ghosted
Hate to hear this. Surprised you went back with him after a longer wait on the previous order. Hopefully he gets you an answer asap.Hey DO. Going on over 3 weeks with no tracking, being sent to a parcel locker so really need to know when it arrives or it will end up being returned to owner.
Not sure if the same person controls the email and forum account but I received an email from Jade saying I'd receive tracking on Monday, after being told I'd get it the week before...so yeah it's now Wednesday here and would like to know what's happening if possible. Thanks q