i have not read all the pages , just saw my nick was quoted here.
In response i would first of all ask what Pharmatropin was that, where it was ordered and when. I dare to assume it could be ruined due to bad transport or storage conditions, since i don`t know anything about it. You can say kinda of course, next stupid excuse. It`s your right to think so. We have our HGH reports, reports of fresh HGH, which we know for sure was stored as it should be. I could upload them and try to seem being smart enough to understand them, however the fact is i am pretty stupid to be able to read and understand them. And this is not my job, we have people for this. But ok, maybe someone is able reading it...Here we are:
and same for Ansomone to compare with
All these chemical researches and examinations are as for me damn complicated,this is one of the reasons why we would like them to be carried out by certified labs with verifiable reports.
Speaking about quality testing, I added a new section into our ordering terms. Here is how it currently sounds:
SPECIAL CONDITIONS
1. Basicstero.info is direct store of Pharmacom Labs, we are Pharmacom Labs. We produce all items available in stock in our store. Therefore, we control the manufacturing process and quality of all products in our range. You get real manufacturers guarantee. Thus,
items of questionable quality are a subject for free replacement. Users have right to request replacement of questionable items. If this is the case, an independent qualitative/quantitative examination of an item in question by a third-side lab is required. This is our regular solution procedure for similar cases. As a rule, we use independent GMP-certified accredited Swiss lab Simec AG (
www.simec.ch). However,
to absolutely exclude any tiniest possibility of our influence on the testing results, a customer is authorized to choose any certified lab on his/her choice. There are 2 compulsory conditions to keep the testing results as trustworthy as possible for both sides:
I. Only untouched/unopened items (vials/ampoules/pills) should be sent for testing. Since after an item is open its contents, purity and composition are no longer under our control we can guarantee the quality of unopened items only.
II. The lab chosen should correspond to all respective testing standards. Each test report should have an individual verifiable number, so that any person could contact the lab, provide report number and make sure that the result was not forged.
If a customer decides to take advantage of this item of the terms, he/she shall inform us about this in advance, provide order Nr., which contained the product in question and photos of it. Basicstero.info is bound by these terms to replace to the customer the item sent for testing independent on whether the final result will be positive or negative. Furthermore, if the lab report shows negative and some considerable deviations are found, Basicstero.info will completely cover all testing expenses and provide to the customer a good bonus for all inconvenience caused. However, if the report shows positive and no significant deviations are found, the customer should cover all testing expenses, but he/she still gets items sent for testing replaced.
Important: Deviations of the dosage within +/- 10% from the value manifested on the label are permissible.
Questions regarding the entire testing procedure, testing expenses, payment details and all other aspects are to be discussed and agreed individually per e-mail.
2.
All claims/complains/blood works regarding Pharmatropin (Human Growth Hormone) are considered only within 1 week (7 days) upon order receipt (as per tracking number). Since Pharmatropin requires special storage conditions and should be kept refrigerated to keep its potency for a long time and we cannot check whether these conditions are observed by a customer, we may not and should not be reliable for any inefficiency or bad blood work results caused by improper storage conditions.
For the current case the second point is important. I would ask to repeat the tests and take samples from fresh HGH immediately after delivery directly from us. If required, you can do 2,3,5-10 tests. We are glad to cover any expenses in advance or later de-facto (so that purchaser stays anonymous for us). This would provide a much wider picture.
In any case, now we are backed up, we are bound by terms and conditions to for free replace bad items. But don`t think it will be easy to get a replacement of something, which is allegedly bunk only because you don`t feel it. I receive similar e-mails pretty often, here is the recent example for you:
In reply to our ask to provide a photo of the blood work we received this:
I checked order nr., we shipped 2 HGH kits in May to the USA. And what we see here? Where is date, name of the patient, signature of the doctor, finally why is this report in Italian language and from Italian lab, if all orders you placed were to the USA?
I don`t even say that 2 kits would not be enough for 2 months if taken 10 IU per day. Even with 5 IU not enough.
To sum up the whole story, we are doing our best to meet the wishes of customers. We outlined the best terms ever a real customer could only wish. The overwhelming majority of them is happy with the quality. If not, we are ready to consider each case individually. If customer comes to us with bad HGH result, it does not mean we will ignore him/her. I understand, HGH is very sensitive product. Many things can happen, it can be adversely influenced during delivery, especially on summer. We are always open to any blood work results or tests, we provide store credits to customers if they perform blood works, we are ready to cover chromotography test expenses upon individual agreement even if the test result shows everything is ok with the product. You can choose any lab, we absolutely don`t insist exclusively on Simec. But 2 main and absolutely reasonable compulsory conditions should be still always met. Once it is meet by the customer, we from our side will do everything to keep a customer as happy as possible. With most of our customers these games are not needed, but if some product is in question, we stand behind it.
