If the answer has been taking so long, I apologize. I wish we could always fulfill the promise of lightning fast shipping, but I can assure you and everybody else it is not because of incompetence or neglect. I can afford hiring more staff and ship orders within 1 hour of payment, and do shipping multiple times a day, but doing so, would breach a whole set of security measures.
I am sure I am speaking for other sources too, not just us, we all would like to provide the best and most convenient service to our customers, but very few will trade convenience for security (yours and ours) and those who do are usually short lived.
I am not one of those that try to create illusion of perfection in every aspect. UGL business is inherently imperfect, wake up. I did, do and certainly will fuck things up here and there, I only
HUMAN after all
. I do not fear to admit mistakes. What I guarantee though, should a mistake on our end happens, you will never get the shorter end of the deal. I make up for our mistakes. There is no client of HL on the planet that suffered a mistake of ours (shipping issues/quality/service etc) that wasn't treated properly, or we haven't actively pursued to find satisfactory solution. Heck some clients actually hope so I fuck something up with the order...
E.g there's this rule of ONE free reship if package is lost or seized. Yeah I wrote ONE so I insure myself against scamming fucks, but luckily I never had to do this, but you think I would blacked a honest, regular client if something happened after first reship? No, I don't care, keep seizing and we'll keep sending till the damn gear gets to my client.
If something is to be selling point of us, I always try the honesty is the thing.