It doesn't really matter what your "intent" is. Encouraging consumers to take complaints directly to vendor as opposed to publicly posting the complaint on a high-traffic forum has the practical effect of suppressing the complaint from the community at large.
I don't agree with you. Intent is very important in my opinion.
Brutus and JB were specifically asked by our staff to post their feedback on our board where K's clients would see their feedback. The feedback was not amended and K's clients had an opportunity to review it. Additionally, I said that I'm fine with them leaving feedback here and at AB. The only aspect of the feedback that has been refuted was Brutus accusation that we would ban him for leaving feedback and Brutus lying about JB needing gyno surgery as a result of using K's products. K acknowledged that Brutus could be correct about the product being poor and said if that was the case, it wasn't intentional and ran some tests himself. I said that they could be correct but that no one else has reported anything.
How is that “suppressing the complaint from the community at large?”
MESO supports the principle of free and uncensored speech. People who oppose free speech generally use the argument you are using. They find examples of abusive or offensive speech and use it against supporters of free speech. Their argument is essentially that if one supports the principle of free speech, then one necessarily subscribes to the content of such speech.
You are completely wrong in the line of reasoning.
Lets talk about how this started. When someone claims a product they purchased caused them to need gyno surgery, when in fact the product did not cause that person to need gyno surgery, that is abuse. Abuse, which creates no work for you and you do not monitor or care about and someone like me has to sift through in an effort to determine the truth. Must be nice to sit back and allow anyone to say anything, even when it's not true, and make no fact finding effort whatsoever, while condemning the guy who is exceptionally busy, who doesn't appreciate his time being wasted investigating claims that are not true.
The beauty of an uncensored forum is that ALL sides have an opportunity to express their positions. Again, you are completely wrong to suggest that MESO generally supports the expression of one voice - a consumer voice - and gives special treatment to one voice over another voice. That is indeed what you are saying when you say that MESO is generally anti-abuse on the consumer side with the clear implication that MESO is pro-abuse on the vendor side.
You are completely wrong and your argument is entirely unsupported.
Someone reviewing this forum will generally find a pro-source abuse sentiment alive among the members here. Generally speaking, sources are treated as con-men right off the bat and any user who frequently posts is believed to be credible. This may not be an official policy endorsed by you but this is a reality here.
Read your board. I could cite countless examples of this. Here's an example from this thread.
I think he means well. I feel he sticks up for srcs to much, in my estimation. We are all the same as long as you aren't a srcs or rep so why give them the benifit over members in good standing, it just makes you look bad.
Any user who frequently posts is legitimate. Sources have no credibility, even if they have been around for a decade. Siding with a source on an issue makes someone untrustworthy. - Meso
It is precisely a condemnation of the uncensored model implemented on MESO. You have a right to your opinion. That is fine.
The problem isn't the model because your intent is good. The problem is the way some users choose to interpret and abuse the model. I don't like the abuse because it creates unnecessary work for me.
I am more concerned about your statement (as a moderator on other forum(s)) that people should be careful about what they say on MESO otherwise they will face consequences on other forums.
Please quote the post you are referring to.
It is interesting that so much of your criticism of the "abuse" is reserved for MESO members who are making complaints against vendors while you've said relatively little about the abuse from those (well-established members at other forums) who are defending vendors from criticism.
I recognize and agree to some extent with your criticism of the people who are exploiting the uncensored format to become belligerent and abusive towards others. But it is just as wrong when a pro-vendor voice does it than when a pro-consumer voice does it. I am sure you agree. This just doesn't seem obvious based on your post.
I have very little spare time on and off the boards. When I'm online, I donate my time and money to solving complex problems, which is why I don't post much anymore. For example, when stretch was going to rip off several of your guys in a GH group buy, my assistance was requested by my friend Ben. Ben, CBS, Mugzy, and myself worked together to investigate stretch and bring that situation to a favorable resolution. Taking control of major problems like the one stretch created is what I spend my time on the boards doing. I have an enormous backlog of requests for help that I am constantly re-prioritizing and working on.
The only reason I'm participating in this thread is because Brutus made it seem like he and JB were scammed, Brutus said JB needed gyno surgery because of K's products, and they made it seem like K was ignoring them. In my role as a staff member, I have an obligation to Brutus and JB to figure out what happened, make sure they were not abused by k, and address their complaints. No one else has complained about the products they were dissatisfied with, K offered them a refund, K's products didn't cause JB to need gyno surgery, and last I checked, their communication problem seems to be that they aren't contacting K.
IM and Brutus have been at each other for a long time. I don't even know how it started but it was before this order with K. Re-socializing them or getting them to get along is not something I am prepared to allocate time to. I did say that I felt it was inappropriate for IM to claim that Brutus is a child molester when that is not true because to me that's like saying you want someone dead. The first time I saw IM say that I thought it was real and began investigating Brutus. I have pretty much ignored what they are saying to each other because as I said before IM and Gamn don't represent K. If K were abusing people I would be obligated to address that abuse.
I would prefer that guys not abuse each other because I feel it is counterproductive. Brutus and IM would probably get along if they knew each other better. The VIPs from AB team up against scammers and conduct their own investigations. I know because when I was a VIP, I had a hand in getting three sources kicked off of AB. For a while, I really thought the staff there didn't like me and I thought I was going to get banned. The VIPs also monitor the staff's decisions and aren't scared to call bullshit on us. Users will sometimes contact a VIP about an issue they are scared to bring to a staff member. On the Meso side, you have guys that are established here who are trying to do the right thing too. I've worked with CBS in an official capacity. I know he's trying to look out for people here. I really don't get the us vs them sentiment because both groups have similar politics. They seem to be fighting about K being a scammer or not, K is not a scammer. He offered a refund on the order in question. I have no idea why this is even still going on.
I think JB's intent is good. If Brutus would stop making antagonistic claims about things that are not true it would help his position.
I agree as well. The fact that all sides are represented is a good thing. Those who resort to personal attacks, insults and "act like screaming idiots" only undermine the credibility of their positions. An unfortunate side effect of an uncensored forum is that people are permitted to behave in such fashion.
If we could discourage and reduce such behavior, the level of debate and discussion would increase. Not only would all sides be represented but all sides would be WELL represented.
Well, it's just unnecessary. I wish everyone would have stuck to the facts instead of trying to draw wider conclusions. Two friends on the street that know each other didn't like their order and they have been offered a refund. They feel five of the products they received are poor. There is nothing wrong with leaving feedback like that, or why they feel the products were poor, because of the labmax their friend conducted.
However, saying that everyone is a scammer, bashing my fellow staff and I, lying about the products creating the need for gyno surgery, etc that's inflammatory untrue and not necessary. AB's staff and K have not abused Brutus or JB.
I agree. I think it is most effective to alert the vendor AND alert the community. I like to see all sides represented. And keep the community thread updated with new information as it becomes available.
I do NOT agree with alerting the vendor as an alternative to alerting the community.
I'm fine with people leaving feedback good or bad but I expect the feedback to be left with the intent of telling the truth instead of deceiving and antagonizing someone. For example, if JB did get gyno from K's products, people should know about that. But if he didn't, that should be said because it is not true. Same thing with claiming that we would ban Brutus for leaving feedback in his feedback. If we did ban him, he should say something, if not, he shouldn't make things up to antagonize us.