Firstly, a professional does not act out in front of customers, current or future.
Contain yourself and handle yourself with grace. Brutus is my friend, I understand what he is doing and why he is pissed. Let him make personal attacks. You are truly letting him defeat you PUBLICLY by replying with ludicrous personal attacks. What professional business person calls a member a chomo on a PUBLIC thread. Love it or hate it, Brutus is one of us. This community is strong because we stand together and do what we can to protect each other. Sources come and go.
Imagine if other businesses behaved this way with the occasional disgruntled customer! Ha! They'd be on the news.
If you want a glimpse into how a professional handles issues, check out Darius or 24K. Love them or not, they handle ALL issues with grace. That goes a long way.
Darius I know has messed up orders.... But God dammit you better believe he has made it right to every member I have seen.