They're just smarter than you, because you made the choice to whine like a chick because you can't stand the pip of a really high concentration injectable, that you paid cheaper than a vial of test from any other domestic source that you will be forced to use from now on just because your ego prevents you from diluting this painful concentrated mix, a solution that you were offered to minimize the pip, now go try to find the equivalent of this mix elsewhere, which you will surely pay at $100/$120 per vial minimum, and which will have a 70% chance of a little or even identical pip.
It's simple, read the rules, the pip and feelz reports are not subject and will never be subject to compensation regardless of the product or how the pip is, you're ok with that, welcome, don't agree go buy elsewhere, full stop. My last answer on this.