It was suspended for few days we thought it was suspended permanently, but we were notified by the agent that we can use it again.
I haven't forced anyone to pay insurance, I even offered full refund for anyone who wanna cancel his order when the reship was suspended, and the insurance was optional.
All the lines can be suspended temporary, US citizens faced that for weeks with China Post, EU same, Australia they all use now insurance, in logistics this is very frequent that some lines can get suspended either temporary or permanent.
Canadians should be gratful that we have a such line available.
You complain about maybe paying $40 or $100 extra to get a reship cost free if your order had a problem, but you forget if you purchased domestic it's the prices for 1 vial.