I don't think there is room for confusion of the tops.
I had my doubts if they sold 4mg as 10mg and 10mg as 4mg, but when you see how janoshik marked the vials and the order of links of tests received, this scenario is not possible.
We are sure that 4mg are pink, 10mg are orange, and janoshik should be able to confirm that it's what he tested once he replies.
The only possibilities are:
1) Wrong sample sent by the donor of vial, but I think the color of top can be easily confirmed by janoshik. I don't know the donor, but I don't question his integrity without proof, I assume that he has no reason to send a 4mg instead of 10mg
2) Wrong test by janoshik, either the first one 10mg by us or this one 4mg done by customers, because it's the same batch. Mistakes can happen to testing facilities too. This can be confirmed only by testing it at another testing agency or if Janoshik retests or double check the data.
3) Big variance between vials, but this is hard to believe a bit especially that the test of the supplier tests perfectly and the test of customer tested poorly.
I have to admit It's the most confusing situation I've ever encountered and I don't wanna jump to any conclusion before seing more data. Especially that I don't mind to admit if the problem is on our end, especially for a new product, but the brain is having hard time to believe these results and I guess it's the case of everyone seing the same batch testing differently with a big gap.