those who complain should try to do what you do, I don't know how you manage all the messages, payments, orders to send
If you think your message need a reply like a question, then it’s the whatsaap issue, on my end it just show an empty message.
But if your message is just a transation hash and it’s seen, then I probably already shipped your order or processed it.
Now with the new assistants, I have to verify everything behind them, give the remarks, because they make mistakes so it consumes a lot of my time but will allow me in near future to offer you speedy answers.
My assistants only work in china time zone, i work overtime after midnight in china