Qingdao Sigma Chemicals
Subscriber
I did tried to resolve it, but customer prefered to bash us instead of being patient, so he should assume his responsability.If it's an unintentional mistake, you could probably try to resolve the issue with him fairly. I'm pretty sure you will get more advantages in the long run even if you have to refund him monetarily now. We as the customers are just trying to find affordable and trustworthy sources. Just my 2 cents though.
You know all these guys complaining with hurt feelings, they are not customers, and never been, customers don't even care about this, and they already know how I deal with all problems, it's solved very smoothly, people just need to learn how to talk to get their shit fixed.