Just want to say that I personally ordered about 8 vials of Primo after a terrible experience with another source (no communication at all, shipping took 2-3x longer than advertised). So far my experience with Stanford has been extremely fast communication, great packaging, and fast shipping. Very unfortunate that this mix up happens the first time I'm ordering primo, but the fact that communication has been fast and clear throughout this and that Stanford is clearly taking this seriously and correcting the mistake makes me trust this source more than just about any source I've used in the past. I'll have to consider sending in a vial to Jano to verify that what I have truly is primo, but not sure. Will definitely use this source in the future, assuming no more spilled bags
I also do agree that batch numbers of some kind would be very useful in this kind of situation. When producing the volume of product that you do, tracking becomes more and more important.