Hello everyone.
I am not completely sure of the reason for the angst regarding my not posting here since Saturday evening.
The last thing I read before logging off that day was a post by
@BigBaldBeardGuy suggesting I take some time to design a strategy for correction. I considered that good advice and I have been working towards that.
Before any sort of plan for correction can begin; I must first isolate the problem to the best of my abilities. This process is occurring simultaneously with customer service through email. I will not conduct the business transactions on this open forum.
If I am missing some other thing that I need to type here before I have reached a decision for correction; please let me know.
If the general desire is for me to read comments and refute/react/respond in kind to aggressiveness-----you have the wrong guy for that. I generally attempt to use my time in ways that could contribute to forward progress; and arguing here would be truly counterproductive to that.
The only thing I know for certain about any of this is that the contents of the vials are sterile. No matter if someone posts a picture of a goldfish inside one of my vials; it will be a sterile goldfish. I say this because the vials were only open to air prior to being autoclaved. So contaminants entered in the non-sterile vial; and exited the autoclave as sterile unintended inclusions.
While I am working on resolution for this, I ask that you all please understand that i use the very same products as you all do. I don't make special items for myself or anything of the sort. I'm sure I don't use as much as some of you all; but I am still a part of the consumer population.
Also, I am unsure why it is necessary to curse me and/or call names. By this I mean: I have accepted full responsibility for all of this and I have arranged reparations and dealt with customer service all day. I have not left anyone in the cold and I am doing everything I can to get this taken care of.Basically, I am standing before you with my hat in my hand and repeating my apology---and you are still cursing me. I can't find the logic in that. I don't believe I can offer my blood over the internet; so if that is what is desired I do not believe satisfaction can be found. To my knowledge I have righted very wrong I have committed here and I have fixed problems that I didn't even create at times. I don't run from my mistakes and I don't make excuses.
If there is someone who contacted me and has not been satisfied by my response; then please post it here. Anyone who has contacted me and not received a reply will get a reply as soon as I can.
Someone suggested that I am still taking orders through email. I know for certain that this person has not contacted me because he would know that I activated my autoreply right after I logged off here on Saturday evening. I have not taken a single order since the weekend.
So, rather than reacting to aggression and speculation on the forum; I choose to investigate and formulate a plan. I will update here as soon as I know for certain that I am finished processing the information I am gathering.
I appreciate your patience while I work on a solution to this serious issue.