I'm brand new here, but I thought I'd try place an order with these guys since I saw a rep from a more popular lab saying that a new customer needed a referral. So I thought I'd take a shot with citadel. I'm just reporting how the order process went. I wont bother with a review of the gear because I doubt it would mean much. But I ordered 4 packs of tbol and it went like this: Thursday June 13 8:29 am I asked if I could place the order At 9:01 I received a reply with confirmation, total price, and payment instructions I replied to that at 9:17am as well as made the payment. It took until the 14th at 12:14 to get a reply asking for a name for the receiver. I also received notice the payment had been accepted at this time Answered at 12:19 On June 15th at 8:44pm got a response saying thank you. Immediately replied asking if the shipment would be made on Monday to which I haven't received an answer. I feel like I took a stupid risk with this but I still have my fingers crossed. I'll update if/when the package arrives.