English isn't the forte of some of these companies usually..
We've never shipped from the EU before as I've stated before. You got a tracking that looked like it shipped from the EU perhaps - but this was never the case, our introduction says they come from India/Singapore, in our FAQ.
Last communication I told you was we are infact testing a European reshipping service - so you'd have to wait on that until ready, unless you want it to just be reshipped as is again. We don't do refunds in the store.
First of all, how can you talk about a reship?!? Do you think I want to be arrested lol?!? I have a criminal trial ongoing due to your error and just for information, if all will be resolved, only the lawyer cost is more than 10 times the value of the order. And for sure, after that, I can order not even an aspirin if I want to avoid serious consequence.
I think that is dangerous for your customers that you don’t know how you company work, I already told to you to check my first order and you can see on your web that the shipment was from inside EU … it is not a thing that I say, it is clearly indicated in your web site!
If I ask for a refund is because at the beginning the error was yours, if I take the risk to place an international order I took the loss too, but this is not the case, I didn’t want and shipment from outside EU because I know the risk. For that reason I asked before and you gave a wrong information and now you are demonstrating that you have no idea on how you company is working. I’m not so pleased if someone is gambling with my ass.
For the records, is important to add that you last message (where you say that you never shipped from EU lol) was on oct 11, after that I wrote to you 2 more times and you read without respond and the same was with Dash customer support… Is it a good way to assist your costumers ?!?
Below is my conversation with your customer support, you car understand by yourself that you were shipping from a country inside EU, next for some reason stopped to ship from there and start a test with another EU country (test begun on august and still not ended lol) country names are omitted for security:
Me: “in my previous order the package was shipped from (EU country), why this time it was shipped from (high risk ExEU country)?!? “
Dash: “(EU) post is hot now, (ExEU) has been working as a good replacement”
Dash (about the NEW EU reshipping): “that should be maybe a week or two from now, depending on how it goes. we are trialing … and then we can ship from ExEU-EU-to you” (that was on august)
Dash (about the declared content of the package): “It is from yyyyy it is declared as Health supplements … Packages from zzzzz are declared as Medicine” … … (my consideration: do you think that a package shipped from those countries with that declared content can safely pass trough European Customs without an inspection?!?!?!)
Finally this is my conversation with you before to place the second order:
Me: “Hi ... all was perfect with my last order, so I'm ready to place a new one ... just want to check if you still ship to (my country) trans ship through inside EU and that all is still safe.
Thanks”
You:“… if it came safe last time, it for sure will come safe the next time …”
So why you don’t answer like that “We've never shipped from the EU before!” … in that case I don’t place the order and no problems for no one.
To be honest I’m not so interested in retrieve a couple of hundreds of $ considering the shitstorm where I am at the moment, there are more important issues to handle … but I’m convinced that is unfair that you cause all that problems to a customer and took all the money too as all was fine … and considering that your behaviour is shameful not responding to message till I wrote in public and talking like you are on the right side …before to tell me to read the faq pay attention at the information that you give and try to better understand how your company is working. And maybe just for education you can just say before all the rest “sorry for the problems that you are facing”.
If I have to give an opinion about Dash I can only say that they sell good products with zero security and zero interest in handle issues.