What a joke, so 10 days have passed and now my delivery status says this: "Madrid, Spain, Your package is pending release from a government agency. Release of the package to UPS may take up to 10 days. / We'll contact the sender or receiver about this delivery."
Could you explain if this is normal and what should I expect? No one called me, not customs not UPS, wtf do they want from me?
Edit: So I called UPS again and they told me they have no special alerts from customs asking something from me but that the package is marked as a restricted product and that is the reason is on hold by now. I don't know if it's VERY bad luck, because I starting to consider lost the packages.