You know there is a potential complication at play here if we don't know his regular handle and he happens to be a trusted member of this community via that handle.
I'm just saying I think Brutus would of been smashing Greeks head against a wall about now after that member complain about the packaging. Whoever you are Greek I wish you success. Maybe come into an agreement with Millard in eliminating the data where you exposed your locations or personal information that could complicate you. But your business might be better off exposing that handle in the long run.