Hello,
Your post makes it appear I have ignored you for multiple days.
You waited 15 hours from my last reply before posting this and expected assistance on a Sunday. At which point am I able to take my own break or stop working?
These are the unrealistic expectations of customer support in this industry, a typical company would assist Mon-Fri, 9-5 and reply within 1-2 working days.
The same applies to our business, we ask for 1-2 business days to reply, not an expectation that we will assist on a Sunday with 24/7 customer support. We are humans and not robots.
Please trust we will get back to you but we will operate similar to a normal company.