I understand you're frustrated, but badmouthing us won't help resolve the issue. We're committed to working together and believe that cooperation leads to mutual success. Our representative, Savi, has already provided a solution, and I believe that covering only the resend package shipping fee is a fair approach.
If your first expectation is a 100% pass rate delivery, it may be worth reconsidering your supplier choice. We value transparency and open communication to ensure a better experience moving forward.