Marcus
New Member
No, but the customer is the customer and should be treated as such. The majority of us are not thieves trying to pull one over on a source. I agree with @flenser that things do get delivered to addresses with incorrect names. How many people here have received anything bigger than a letter at their address for someone who doesn't current live there? The kind of manpower it would take to check ALL packages against postal records for residence would be ridiculous.It seems like proof of address is in order here and that the terms that were established before the order was placed were violated. Having been a seller of product (legal) and having been screwed myself by buyers who claim not to have receive the product I understand MS's frustration. I have also been screwed as the buyer of product also so I understand each side. But, at the end of the day this isn't Walmart or Costco. This is an illegal, underground business with sketchy characters on both sides. In other words: The customer isn't ALWAYS right.
That being said, if there was an original agreement entered on with regards to re-shipment if the pack was seized, this agreement should be honored and followed. I agree with @Johnson513 if there wasn't, then this was an oversight and @element00 deserves a refund in the full as it is the responsibility of the source to get the pack to your door.