Nope, part of the issues are real. But the reviews saying they simply lost their money I would take with a grain of salt. NapsGear customers should know they will never lose their cash if they follow our shipping policy. And If it's not a country we do not reship to then you are 100% safe because we would offer a) reship b) store credit c) the refund option has been introduced recently.
I'm not sure why many of you don't understand that a returning satisfied customer brings x10000 more on the table then a disappointed customer who spreads his bad experience through online reviews. It's so obvious! It's a no brainer. So why would we do it.
I'll spend some more of your time to explain what is going on behind the scenes with those reviews.
1) We process a lot of orders daily. The fact that we are able to keep all those brands on board should serve as a proof. We are able to daily forward dozens or hundreds of orders to every lab listed on the website or they would not want to bother. This means big number of customers. A small group of NapsGear impatient customers would be a good number of people. If they were 1% we would have more negative reviews that you are trying to scratch now. Besides, 99% of the issues posted online could be fixed if customer had more patience because every complaint has to go through the support center troubleshooting templates.Yes it's a must because there is a reverse scamming thing too.
2) I'm not sure how many of our customers but it's literally thousands of people who ordered from an imposter website naps-gear dot org. All those reviews where you read a guy made a payment and nobody answered his email is this imposter website. Remember, the real NapsGear is napsgear.org
3) Competition. If some meso members think naps doesn't get any business from this or other places than the big players do feel our presence. Starting from serious DDoS attacks up to abuse complaints and fake reviews. We had excellent rating on trustpilot but have recently been removed from the website. First, trustpilot posted a note that they do not support such business (no singe aas shop has such notes), then they deleted us from the listings. We are a single aas shop with excellent rating deleted from trustpilot. This is not happening on reviews.io or pissedconsumer.com where our rating is low.
more to come...
