It's not just him.
I was planning on placing an order soon, and decided to try my info. Neither of the email addresses I use are recognized by either site. When I use the reset password link, it says:
"Sorry but this email address is not found in our database, please try again."
@flenser
Just to be clear so I can relay correct info,
1) did you already have an existing account with the EU warehouse prior to warehouse transitions?
2) and/or did you create a new account at the new EU based world-wide?
3) did you migrate/tranfer your account via the steps described in post #21287 and subsequent post (see quote below for more details).
IMPORTANT INFO ABOUT WAREHOUSE TRANSFER
PLEASE READ CAREFULLY
Sorry for the long-read, but it is all extremely simple in fact.
We completed most of the changes with our warehouse transfer.
First of all, please do not worry if you are not able to login with your old credentials at our new International Premium warehouseCode:https://int.basicstero.ws
Please read the explanation below.
Our Chinese and EU domestic warehouses had different databases. After thorough consideration of all the possible ways to merge databases we came to the conclusion that simply merging may have numerous unexpected and unpleasant consequences for our customers (e.g. accounts with the same username can belong to different people at different warehouses, etc.). Therefore, we decided NOT to merge.
Our old china-based warehouse was moved fromtoCode:https://int.basicstero.ws
Code:https://chinaint.basicstero.ws
We will keep it for a couple of weeks only to allow you to check your orders and transfer existing discounts.
You can login with your old existing usernames and passwords at
Code:https://chinaint.basicstero.ws/index/login
If you chose "Old International" warehouse in the left-sided menu on our site, you will be redirected to this address as well.
(continued in my subsequent posts)
Please clarify these points for me and I will be sure to relay the info to Frank asap. PM if you prefer not to gives details in public post.
thank you
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