MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store

[RThoads]

Need help with an order. sent several pms and emails....

IF you used the "contact us" form on the website, make sure to check your email spam folder for potential replies. Often time, customer find the reply was sent to spam by the email filter.

Tip/Advice for everyone:

For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.

 https://int.basicstero.ws/index/contact

***Be sure to check your spam folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.

Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons ).
Also, please, for your own safety never state any personal information in a public post.

The "contact us" form is the most direct form of communication regarding accounts and orders.

NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out.
A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.

NOTE: Looking for additional advise regarding your cycle, PCT, blood work interpretation and so on?
Our specialist can help you:

 dr.pharmacom@protonmail.com

Please do not use this email for orders related questions; they will be ignored.

I hope these tips and info are helpful

 

[amtont]

Some pleasant news for our customers. Although it is not really our fault with delay from warehouse 2, we decided to reward our customers for their patience. We are thinking yet, what it will be.Whether a discount for next order or store credit. Preliminary we are going to provide to all customers of W2 (who is waiting for all this time) store credits from $50 to $100.
If your order was below $200 you get 50$ store credit, which can be used to cover the next order.
If your order was over $200 we provide you $100 store credit.
So far we stopped on this plan.

Thank you! Very generous of you!

Also thank you for the continued updates and keeping the customers informed. As a customer is all you can really ask for as you obviously have no control over the post office or shutdowns due to the virus.

I think both ideas are good and will be grateful as a customer. You could give the customer an option as doing a discount or sale such as buy a certain amount get a certain amount of dollars off like the $200/$100 off or $300/$100 off might further incentivize customers to place larger orders from W2 if thats what you were aiming for. Just an idea if you were looking for one.

Either way is great and shows your continued commitment to customer satisfaction! Thanks!

 

[heavylifter87]

Some pleasant news for our customers. Although it is not really our fault with delay from warehouse 2, we decided to reward our customers for their patience. We are thinking yet, what it will be.Whether a discount for next order or store credit. Preliminary we are going to provide to all customers of W2 (who is waiting for all this time) store credits from $50 to $100.
If your order was below $200 you get 50$ store credit, which can be used to cover the next order.
If your order was over $200 we provide you $100 store credit.
So far we stopped on this plan.

Will it show in the account ? Right after an order is placed ? Is this starting now ? My item is taking some to time to ship I ordered back late January warehouse 2

 

[RThoads]

Will it show in the account ? Right after an order is placed ? Is this starting now ? My item is taking some to time to ship I ordered back late January warehouse 2

I do not know the details myself. I will also have to ask Frank.
But is weekend now so maybe will wait until a couple days; as soon as I get a chance to talk to Frank I will ask him if he can answer you and clarify.

Please understand these delays are beyond the source's control; it was a cultural holiday and now (what I believe to be a bio-weapon) virus outbreak which has paused shipping in some nations.
Very unique, extreme, and never have I experienced before circumstances.

 

[PHL Official]

Will it show in the account ? Right after an order is placed ? Is this starting now ? My item is taking some to time to ship I ordered back late January warehouse 2

Bonuses will be given once we ship pending orders. We wait for updates on Monday. Hopefully everything will be settled in terms of shipping by that time.

 

[Pharmacom Support]

Sergey Taranuho - PRO athlete team Pharmacom Labs.

Link to Sergey's instagram profile, follow the news.

www.instagram.com/taranuho.pro

 

[dan frank]

Not sure if it is me or Phamacom.
Three different browsers for both pharmacom amd basic come up
“UNDER CONSTRUCTION “

??

 

[RThoads]

Not sure if it is me or Phamacom.
Three different browsers for both pharmacom amd basic come up
“UNDER CONSTRUCTION “

??

I just checked and both the company/lab site and the direct store site are working. Maybe it is some error on your end.

Also, there are many fake sites created by scammers.

Make sure you have the correct site's exact URL address.
Basicstero is the direct from Pharmacom store front:

 https://int.basicstero.ws/

and PharmacomLabs is the main company/manufacture site where you can check authenticity codes, check re-seller verification, read news, and see info about manufacturing process (video) etc:

 http://pharmacomlabs.com/

 

[Pharmacom Support]

Not sure if it is me or Phamacom.
Three different browsers for both pharmacom amd basic come up
“UNDER CONSTRUCTION “

??

Hi, what address do you enter?

 

[Pharmacom Support]

Need help with an order. sent several pms and emails....

Hi, please don't worry, I answered you.

 

[Pharmacom Support]

Thank you! Very generous of you!

Also thank you for the continued updates and keeping the customers informed. As a customer is all you can really ask for as you obviously have no control over the post office or shutdowns due to the virus.

I think both ideas are good and will be grateful as a customer. You could give the customer an option as doing a discount or sale such as buy a certain amount get a certain amount of dollars off like the $200/$100 off or $300/$100 off might further incentivize customers to place larger orders from W2 if thats what you were aiming for. Just an idea if you were looking for one.

Either way is great and shows your continued commitment to customer satisfaction! Thanks!

Thank you for your feedback, we do our best to make the customer happy.. =)))

 

[dan frank]

I just checked and both the company/lab site and the direct store site are working. Maybe it is some error on your end.

Also, there are many fake sites created by scammers.

Make sure you have the correct site's exact URL address.

Basicstero is the direct from Pharmacom store front:

 https://int.basicstero.ws/

and PharmacomLabs is the main company/manufacture site where you can check authenticity codes, check re-seller verification, read news, and see info about manufacturing process (video) etc:

 http://pharmacomlabs.com/

pharmacomlab.com works

pharmacomlabs.com does not.
int.basicstero.ws does not

I can type in both sites for either and the top search results are the under construction sites.
you have a F.B. Page?.
Link there send me there as well.

Yes it could all be me, i cleared history and rebooted routers.
Am i going goofy?
I have screen view but i did not post.

 

[MisterSuperGod]

pharmacomlab.com works

pharmacomlabs.com does not.
int.basicstero.ws does not

I can type in both sites for either and the top search results are the under construction sites.
you have a F.B. Page?.
Link there send me there as well.

Yes it could all be me, i cleared history and rebooted routers.
Am i going goofy?
I have screen view but i did not post.

That's definitely strange. The coded site RT posted loads the store up perfectly fine.

i wonder if your HTTP request is being rerouted somehow? Seems a bit far fetched, but i'm not sure what else could be causing this issue.

 

[dan frank]

I will try at work tomorrow.....

 

[N12Gain]

I placed an order a little over 24hrs ago from US Domestic Warehouse and submit payment info. I haven't received confirmation yet so im just wondering if support is available on the weekend or if I have to wait until monday for a response?

 

[RThoads]

I placed an order a little over 24hrs ago from US Domestic Warehouse and submit payment info. I haven't received confirmation yet so im just wondering if support is available on the weekend or if I have to wait until monday for a response?

I am confused by your question. If you can clarify what you are asking, maybe I can help answer.

Are you asking in customer support is available (as in you submitted a ticket via the "contact us" form on the source's site)?
If that is your question, customer service replies may sometime occur on the weekend, but usually within a few business days at most.
Also, be sure to check your email spam folder for a reply.

IF you are asking something else please feel free to clarify.

 

[koast123]

I ordered some primo long time ago and i cant remember if it was 100mg/ml or 200mg/ml. When you get primo (discret shipping) and it is indicated as "P", is it 100 or 200mg/ml?

PD: The order doesnt appear in the web, this is why im asking.

 

[N12Gain]

I am confused by your question. If you can clarify what you are asking, maybe I can help answer.

Are you asking in customer support is available (as in you submitted a ticket via the "contact us" form on the source's site)?
If that is your question, customer service replies may sometime occur on the weekend, but usually within a few business days at most.
Also, be sure to check your email spam folder for a reply.

IF you are asking something else please feel free to clarify.

Sorry that's my bad for wording that incorrectly. Yes I was asking if by using "contact us" on the store website would get any response on the weekend. I actually received a response back shortly after I posted here but I appreciate your help. Thanks

 

[RThoads]

I ordered some primo long time ago and i cant remember if it was 100mg/ml or 200mg/ml. When you get primo (discret shipping) and it is indicated as "P", is it 100 or 200mg/ml?

PD: The order doesnt appear in the web, this is why im asking.

We would need order number to look up what was ordered.
You should have received order confirmation email that will have the exact product listed.
IF you can not find that emails, PM me the Basicstero user-name the order was placed under and next time I talk to Frank I will ask if he can find it on his end anywhere.
IF none of these emails or order info are available, then I do not know of any other way we can determine what product you have.

 

[Pharmacom Support]

Vladimir Yakovlev - PRO athlete team Pharmacom Labs.

Link to Vladimir's instagram profile, follow the news.

www.instagram.com/yaki_ifbbpro/