MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store

[amtont]

Yeah I agree. I would really hope not. I already told them I don't want the pack because I already went ahead and ordered from Sym so I could get stuff on time. I ordered well before Chinese New Year.

In fairness to them they said they would do it within 30 days so technically it hasn't been, but it has been close to 2 weeks from when I requested the refund and I ordered back in late December. I'm not sure of all that is involved but I don't really see why it would take 30 days to send some BTC. Most sources expect you to do that within 24 hrs.

To be honest it is my last year of residency at a hospital so I have been super busy with everything and maybe haven't been vocal enough since it hasn't been my main priority given everything going on. I'm also not sure of their exact situation so I don't want to be insensitive but I am hopeful they will get it to me as soon as possible.

 

[T&H]

Wow, this is BS. They are seriously going to hold your money hostage for months until they are able to ship again and instead of giving you the refund like you asked they will send you a pack. You’ve already told them that after waiting two months you’re not interested in anything other than a refund. What’s the hold up? Going on 2.5 months now I believe?

Absolutely agree.

@RThoads, you guys going to address @amtont refund or what? I get stuff is going on, but a refund shouldn't be a hard task. The guy has had to provide an updated btc address already, you need to get a definitive date so his refund gets to him.

 

[MisterSuperGod]

Wow, this is BS. They are seriously going to hold your money hostage for months until they are able to ship again and instead of giving you the refund like you asked they will send you a pack. You’ve already told them that after waiting two months you’re not interested in anything other than a refund. What’s the hold up? Going on 2.5 months now I believe?

That's the impression i was getting too after @amtont posted that he hadn't heard back on the matter the other day.

 

[Pharmacom Support]

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[Pharmacom Support]

Awesome. Thanks for the help, everyone.

If you have any more questions - please contact us, we will always help .. =)))

 

[RThoads]

That's the impression i was getting too after @amtont posted that he hadn't heard back on the matter the other day.

Absolutely agree.

@RThoads, you guys going to address @amtont refund or what? I get stuff is going on, but a refund shouldn't be a hard task. The guy has had to provide an updated btc address already, you need to get a definitive date so his refund gets to him.

I think is has already been addressed (I remember seeing Frank has replied a while back saying he had to get approval from the company chief, the only person with access to send funds, and it would be about 30 days).
However, I do not have access to any private convo or emails etc between Frank and @amtont , so I do not know what they discussed or communicated in private.

I have NEVER seen anyone ever get a refund and I was specifically told there is never a refund. Also, the terms on the Basicstero site clearly state there are no refunds.
Now before anyone gets all triggered and lashes out at me lol, I did not make these policies, I have no authority, and these terms have been in place before I was ever involved with the source.

Let me be clear, if I had the ability, access, or authority to send funds, I would resolve this; likewise, if Frank did I am sure he would have it resolved already.
However, since we do not and we had been told to never give a refund, I personally would never have made that offer (and I did not).

What I do know is this:
@amtont is a good dude and great customer.
He has been very mature, respectful, and polite in all his communications (I personally appreciate that greatly because across many boards, I deal with a some very negative and/or immature messages). Also, Amtont has been extremely fair and shown a lot of patience.
I wish I had the ability or authority to just resolve this for him.

Amtont, I am sorry for any inconveniences and please know i'm frustrated I can't personally resolve it for you. You have always been a good customer and always a pleasure with which to communicate -- and it's appreciated.

Frank (@Pharmacom Labs) is a great guy too.
He often goes above and beyond to help customers. He has been a friend to me and helped me. I personally know of times he has put his own ass on the line and risked a lot to help others.

What I think many do not understand is that this is NOT a small UGL -- it is not one guy or a few guys working at one location.
This source is similar to a corporation where there are different personal for different roles, research and development staff at production, sales and marketing staff (including internet forum support etc), various warehouses with their own staff, re-shippers, with different levels of access and/or authority.
For instance, the people you interact with here on the message boards, are not the same people that have control of funds.

I do not know the company chief. Actually, I do not know anyone outside the sales / customer support dept. I am under the impression only the company chief has the control of the BTC wallet (to send outgoing funds).

The terms say no refunds.
I was surprised to see Frank even make the offer he did because it has never happened before and he can not make it happen himself.
Just a guess on my end NOT some official statement, but my opinion is Frank is/will get some trouble for doing that (again, it is clearly against the policy the company chief set).

But if Frank said he will do it, I am confident he is working on it -- I know he genuinely cares about customers, and everyone in general. I hope it does not cost him too much or make trouble for him in the company (I wouldn't put it past him to eat the cost personally if it came down to his job on the line).

The entire corona bullshit situation sucks and hurting everyone.

Again, I am not sure what is said in private or in emails. But I am confident Frank is doing everything within his power to resolve the issue. Sorry for the inconvenience Amtont

 

[Pharmacom Support]

Hello, I placed my first order with pharmacom on the Int warehouse 1 and I was warned that shipping will be delayed ! Now I’m not desperate for the gear or in. A rush for it, but can you guess how long it May take for the Parcels to go out ? At least based in any recent experience shipping to the states since the Covid-19 lockdown?

Hi, unfortunately, there is no exact information about this yet.

 

[Buffbanker]

FYI, I had an order from W2 held up since Feb 4 and finally decided that due to the possibility that packages could be delayed even further that I would like to have my balance transferred to the US Domestic. I emailed Sales this morning and had my balance transferred and loyalty discount applied within hours. May not be an option for everyone but if it is then I will say the process was seamless.

 

[Pharmacom Support]

Any feedback on their EQ?
Eq is the only thing I’ve never tried before and wasn’t sure which direction to go

Hi, here regularly post analyzes and reviews, everyone who uses it - likes it.

 

[Pharmacom Support]

Is there any update on the refund situation? I was told on March 20th that they had contacted the head of the company for authorization but had not heard anything since. I emailed sales.int@basicstero.com to let them know that my BTC address had changed so I wanted them to be aware of that and to send it to the new address. Thanks

Hi, we apologize for the inconvenience, I will check the information again and write to you.

 

[amtont]

I think is has already been addressed (I remember seeing Frank has replied a while back saying he had to get approval from the company chief, the only person with access to send funds, and it would be about 30 days).
However, I do not have access to any private convo or emails etc between Frank and @amtont , so I do not know what they discussed or communicated in private.

I have NEVER seen anyone ever get a refund and I was specifically told there is never a refund. Also, the terms on the Basicstero site clearly state there are no refunds.
Now before anyone gets all triggered and lashes out at me lol, I did not make these policies, I have no authority, and these terms have been in place before I was ever involved with the source.

Let me be clear, if I had the ability, access, or authority to send funds, I would resolve this; likewise, if Frank did I am sure he would have it resolved already.
However, since we do not and we had been told to never give a refund, I personally would never have made that offer (and I did not).

What I do know is this:
@amtont is a good dude and great customer.
He has been very mature, respectful, and polite in all his communications (I personally appreciate that greatly because across many boards, I deal with a some very negative and/or immature messages). Also, Amtont has been extremely fair and shown a lot of patience.
I wish I had the ability or authority to just resolve this for him.

Amtont, I am sorry for any inconveniences and please know i'm frustrated I can't personally resolve it for you. You have always been a good customer and always a pleasure with which to communicate -- and it's appreciated.

Frank (@Pharmacom Labs) is a great guy too.
He often goes above and beyond to help customers. He has been a friend to me and helped me. I personally know of times he has put his own ass on the line and risked a lot to help others.

What I think many do not understand is that this is NOT a small UGL -- it is not one guy or a few guys working at one location.
This source is similar to a corporation where there are different personal for different roles, research and development staff at production, sales and marketing staff (including internet forum support etc), various warehouses with their own staff, re-shippers, with different levels of access and/or authority.
For instance, the people you interact with here on the message boards, are not the same people that have control of funds.

I do not know the company chief. Actually, I do not know anyone outside the sales / customer support dept. I am under the impression only the company chief has the control of the BTC wallet (to send outgoing funds).

The terms say no refunds.
I was surprised to see Frank even make the offer he did because it has never happened before and he can not make it happen himself.
Just a guess on my end NOT some official statement, but my opinion is Frank is/will get some trouble for doing that (again, it is clearly against the policy the company chief set).

But if Frank said he will do it, I am confident he is working on it -- I know he genuinely cares about customers, and everyone in general. I hope it does not cost him too much or make trouble for him in the company (I wouldn't put it past him to eat the cost personally if it came down to his job on the line).

The entire corona bullshit situation sucks and hurting everyone.

Again, I am not sure what is said in private or in emails. But I am confident Frank is doing everything within his power to resolve the issue. Sorry for the inconvenience Amtont

Seriously it’s all good. I would obviously like to have the refund as soon as possible because just like many on this board it is a difficult financial time personally. I would certainly say the same thing with regards to you and Frank as well as Pharmacom as a whole in regards to being good people. Whenever I have had questions you have always been helpful and responded to the best of your ability.


I think you said it best that it is a shitty and unprecedented time for everyone. I have ordered from Pharmacom a number of times and have always had good communication and a quality product.


As I explained earlier I was placed in kind of a bind with needing a product by a certain time and due to coronavirus was unable to receive it. Now I need the funds to repay that order.


I didn’t want to make a huge deal over everything because there are obviously much greater issues that people have personally in the world and at this time compared to online AAS orders.


In fairness to you, I was not aware that there were so many levels to the operation. I was under the impression that Frank was in charge of the funds but that appears to not be the case.


My main concern was that I had to change/update my BTC address since the initial email so I wanted to make sure they are aware of this. I had also inquired about if they knew of a specific date when I might receive the refund just so I could plan accordingly. I had not heard back about this but in full disclosure that was all that was said so it is not as if there was some big conversation behind the scenes or anything where I felt people were being dishonest.


I think I may have misunderstood at the beginning. When he said 30 days I did not realize that it was actually going to be 30 days I thought that was just sort of a “statement” but it would actually be within a day or two.


Truthfully, I apologize if I came off as insensitive or anything of that nature. I would certainly not want anyone to put their job at risk or status within the company over this issue. While I would obviously like my refund as quickly as possible I am human/ have morals and realize in the grand scheme of things this is not life or death.


It has honestly been a difficult time and I have been working crazy hours so I didn’t mean to come off in a negative way. I apologize that this took up your time personally because I know you said it has been especially difficult time for you, so this is obviously not the main priority.


My misunderstanding was that I thought that Frank was in charge of the funds/ was the head of the company so even though he stated 30 days I thought it would be done in a day or two. I will just plan on it being 30 days and I would just ask that the day before they were going to send me the refund they contact me to make sure the BTC Address is good just so we are all on the same page.


I appreciate Franks gesture and in my numerous orders I have always found Pharmacom to be a stand up source.


Hope everyone stays healthy in this difficult time!

 

[RThoads]

@amtont you are an awesome dude; i appreciate your understanding and patience with all of this (I know it is a frustrating time for everyone).
If Frank said he would do something for you, I am sure he is working on it and trying his best to make it happen.
I have already messaged him to check on this and remind him.
The next time I can get hold of him, I will again bring it to his attention.
Hopefully, it can all be resolved asap - you deserve it.
Thanks again for your calm demeanor and understanding during a time like this.

 

[amtont]

@amtont you are an awesome dude; i appreciate your understanding and patience with all of this (I know it is a frustrating time for everyone).
If Frank said he would do something for you, I am sure he is working on it and trying his best to make it happen.
I have already messaged him to check on this and remind him.
The next time I can get hold of him, I will again bring it to his attention.
Hopefully, it can all be resolved asap - you deserve it.
Thanks again for your calm demeanor and understanding during a time like this.

Thanks for reaching out to him! It is much appreciated!


Like I said I completely understand that people’s lives have been turned upside down by what is going and I have no idea what their personal situation is like so I don’t want to be insensitive to that or what people may be going through. There is a lot of misinformation out there at this time and I know you said the situation was especially rough in your area so I apologize for taking your time to deal with this.


I have made numerous orders through Pharmacom and I have always felt that I had good T/A, communication and received a high-quality product so I don’t want to come off as if I was being overly critical or anything.


My main concern was I just wanted them to know that my BTC address had changed since we had talked, so to reach out to me the day before the refund was sent to make sure that they have the right address and we are all on the same page. It was a sizable order so I wanted to make sure that the transaction went smoothly.


I had also not understood the various levels of approval things had to go through within the company, as I was under the impression that Frank was the head of the company. From my interactions, I have always found Frank to be honest and helpful, so I am confident he will follow through with his promise in regards to the refund. I was just hoping he might be able to give a more narrow timeframe so I could plan accordingly, if the refund would most likely be this week or next week, etc. I think cash is tight for everyone these days.


As I said I think pretty much everyone is in a rough spot right now, so I completely understand how this is not the first thing on everyone’s mind and is there are much bigger issues in life overall. I appreciate you helping out with this issue, and you have given me advice/helped me out on numerous occasions even when it didn’t benefit you in any way, so I know you are a good guy.

Thanks!

 

[amtont]

Just wanted to update the thread briefly. I heard back from customer service and they have promised to give the refund. The reason why it is taking 30 days is because they have told me they don’t have a ton of extra BTC at the moment as they need to keep the Warehouse operational but don’t have very much income currently due to the virus. They said that they are waiting to have enough extra BTC but promised that it will be within 30 days. They have also said that they would reach out to me before the refund is sent in order to ensure they have the correct BTC address at the moment which was my main concern.


Given the worldwide situation everyone is dealing with I think that this is very fair. While I have taken a hit, and could definitely use the $ ASAP, I still have a job, food etc. I am not sure of their exact situation but I would not want someone to jeopardize these things for themselves just so I can get my refund a few days earlier.


At this point it has been a little less than 2 weeks since the initial discussion so I should have it within the next 2 weeks or so. This is fine with me.

Thank you @RThoads @Pharmacom Labs @Pharmacom Support for helping to get this sorted out

 

[RThoads]

I don't think many sources sit on BTC balances. Usually they "cash out" into local currency ASAP (even in nearly real-time) to avoid potential losses due to currency value fluctuations.
During this unprecedented time, there is not much business happening (many countries locked down, many people out of work, and gyms closed etc); financially, this is very hard on sources much liek it is hard on most all businesses and individuals.

 

[amtont]

I don't think many sources sit on BTC balances. Usually they "cash out" into local currency ASAP (even in nearly real-time) to avoid potential losses due to currency value fluctuations.
During this unprecedented time, there is not much business happening (many countries locked down, many people out of work, and gyms closed etc); financially, this is very hard on sources much liek it is hard on most all businesses and individuals.

Yeah I completely understand. I would do exactly the same thing if I were a source. They have said they will send the refund within the next two weeks or so (by April 20th) and that is fair imo. I really just wanted them to contact me before they sent the refund to make sure they had the correct BTC address and to have a better sense of the timeline.

Thanks!

 

[Pharmacom Support]

Vladimir Yakovlev - PRO athlete team Pharmacom Labs.

Link to Vladimir's instagram profile, follow the news.

www.instagram.com/yaki_ifbbpro/

 

[Pharmacom Support]

Dmitry Vorotyntsev - PRO athlete team Pharmacom Labs.

Link to Dmitry's instagram profile, follow the news.

www.instagram.com/dmitriyvorotincev/

 

[Pharmacom Support]

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Each milliliter of PHARMA MIX 4 contains:
- Testosterone Phenylpropionate 130 mg.
- Testosterone Decanoate 270 mg.
- Nandrolone Phenylpropionate 70 mg.
- Nandrolone Decanoate 130 mg.

According to the content of the active substance, 1 vial of PHARMA MIX 4 is equivalent to 1.5 vials of 250 Testosterone and 2 vials of 100 Nandrolone.

Buying PHARMA MIX 4, you get a classic course of Testosterone + Nandrolone in an ideal proportion of 2 to 1.

 

[tsizzle]

Hi guys!

I have an order sitting in the Chinese warehouse since feb 1st. I remember seeing something saying I could cancel the order and have you guys transfer my balance to the US warehouse. Can you help me with this? The order has no promo items.

Thanks!

@RThoads @Pharmacom Support