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Just a quick question, have you already began shipping pending orders from W1? I still have a open order from March from W1. Status is still order processing. When do you expect normal shipping and restock from W1?

I did a quick search and here are some recent update from the source (however, I do not yet see it annoucned that w1 has completely returned to normal):

...
W1 can ship to EU countries by a private courier now, but shipping cost is 40$. We hope postal service starts working in the beginning of May.Situation seems getting better slowly. There is actually a way to ship by postal service, but without tracking number. You will never know, where the package is and we will not reship such packages if you claim it lost, so we do not use this way. Don`t even ask, why it is possible to ship unregistered packages, but not possible to ship registered ones. it is odd, but no idea why so, depends not on us.
W2 is packing all orders now. We handed over a part of orders to our logistic service, but they informed us just yesterday that shipping not available right now .We are waiting for the beginning of May.
We will immediately announce any news once we get new info.

We have just uploaded 500+ tracking numbers for orders placed by customers all over the world except the USA, Italy and Taiwan. There are still delays with shipping to these countries from warehouse 2. We are checking situation daily and ship all as soon as possible. Situation should get better within days.
Tracking number were uploaded both to our site into order details and our system also sent email notifications. Don`t forget checking your spam folders.
Once we have more news, we announce all.
Thank you for patience.
 
I did a quick search and here are some recent update from the source (however, I do not yet see it annoucned that w1 has completely returned to normal):

Well my order hasn’t been shipped yet and I also can not use the private courier option on checkout. Only regular shipping for 20 USD. I’m from EU. So what is up with this?
 
I’ve waited a fair few months now and have already had to place an order with another source. What’s the policy on refunds at this point?
 
Well my order hasn’t been shipped yet and I also can not use the private courier option on checkout. Only regular shipping for 20 USD. I’m from EU. So what is up with this?

I am nit sure wht the checkout process did not show an option for the EU courier; maybe the source found it was not a viable option, but I have not heard any such thing -- I am not sure.

You will need to contact the source directly regarding your order details.
Please us ethe "contact us" form on the source's site.
Pleas see this quote below for more details on contacting the source directly; I hope it may help :)
Tip/Advice for everyone:

For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:
 https://int.basicstero.ws/index/contact

***Be sure to check your spam folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.

Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons :) ).
Also, please, for your own safety never state any personal information in a public post.


The "contact us" form is the most direct form of communication regarding accounts and orders.

NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out.

A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.

NOTE: Looking for additional advise regarding your cycle, PCT, blood work interpretation and so on?
Our specialist can help you:
Code:
 dr.pharmacom@protonmail.com
Please do not use this email for orders related questions; they will be ignored.

I hope these tips and info are helpful :)
 
I’ve waited a fair few months now and have already had to place an order with another source. What’s the policy on refunds at this point?

Basicstero does not offer refunds (as mentionaed throughout this thread and in the source's terms on the Bssicstero website).

But some good news recently (I will quote below); physical access to W2 recently became avaliable and the source posted that many orders have started to ship. I do not see as recent of an update regarding W1, but I think some orders moved via private courier (not sure about details on that as I am not in the EU); I am sure teh source will announce when more updates/inof is known.
See quotes below for some recent updates from the source:

We have just uploaded 500+ tracking numbers for orders placed by customers all over the world except the USA, Italy and Taiwan. There are still delays with shipping to these countries from warehouse 2. We are checking situation daily and ship all as soon as possible. Situation should get better within days.
Tracking number were uploaded both to our site into order details and our system also sent email notifications. Don`t forget checking your spam folders.
Once we have more news, we announce all.
Thank you for patience.

...
W1 can ship to EU countries by a private courier now, but shipping cost is 40$. We hope postal service starts working in the beginning of May.Situation seems getting better slowly. There is actually a way to ship by postal service, but without tracking number. You will never know, where the package is and we will not reship such packages if you claim it lost, so we do not use this way. Don`t even ask, why it is possible to ship unregistered packages, but not possible to ship registered ones. it is odd, but no idea why so, depends not on us.
W2 is packing all orders now. We handed over a part of orders to our logistic service, but they informed us just yesterday that shipping not available right now .We are waiting for the beginning of May.
We will immediately announce any news once we get new info.
 
I
Basicstero does not offer refunds (as mentionaed throughout this thread and in the source's terms on the Bssicstero website).

But some good news recently (I will quote below); physical access to W2 recently became avaliable and the source posted that many orders have started to ship. I do not see as recent of an update regarding W1, but I think some orders moved via private courier (not sure about details on that as I am not in the EU); I am sure teh source will announce when more updates/inof is known.
See quotes below for some recent updates from the source:

I am in the US. I know it says no refunds but if after months of waiting and still no firm date of shipment I’d hope there’d be some flexibility on that policy?
 
I am in the US. I know it says no refunds but if after months of waiting and still no firm date of shipment I’d hope there’d be some flexibility on that policy

From their website.


Update. Our agent just informed us shipping to the USA from W2 became available. We will not send all the packages for once. We split in parts. Shipping of all the orders collected for last months may take up to a 10 days probably + time on the way. No need to ask for tracking numbers. We upload them soon and you get emails and can also see it in your account on site in order details.
 
Hey there.
Here is short state status regarding all warehouses to the moment.
We are getting back to normal life.
Us domestic working well.
W1 can ship within Europe so far, but by private courier only (40$ shipping and signature required!). We are not sure yet, when shipping to the USA is available from W1. It could be we will have to wait up to the end of June. Actually shipping is possible, but without tracking number. Nobody will want this option, we either.
W2 can ship to almost all countries except Italy right now and Italy will become available from day to day.
Shipping to Taiwan and USA is already available. However, shipping may take up to a month due to all this shit happening in the world.

Many tracking numbers have been uploaded. Even more coming within this week.
 
Well my order hasn’t been shipped yet and I also can not use the private courier option on checkout. Only regular shipping for 20 USD. I’m from EU. So what is up with this?

Hi, please do not worry, if you need help, write me in private messages, I will do my best to help as soon as possible.
 
I’ve waited a fair few months now and have already had to place an order with another source. What’s the policy on refunds at this point?

I


I am in the US. I know it says no refunds but if after months of waiting and still no firm date of shipment I’d hope there’d be some flexibility on that policy?

Hi, we apologize for the inconvenience, please do not worry, we always do our best to make the customer happy. If you need help, please write me in private messages, I will do my best to help as soon as possible.
 
PHARMA MIX 3.


Each milliliter contains:
- Testosterone Enanthate 200 mg / ml.
- Nandrolone Decanoate 200 mg / ml.
- Trenbolone Enanthate 100 mg / ml.


PHARMA MIX 3 is a unique combination of drugs designed specifically for extreme muscle growth and strength. Because of its features and high efficiency, it is only suitable for experienced users and professional athletes.


Differences PHARMA MIX 3:
+ Convenient to use as frequent injections are not required.
+ Quickly increases power performance.
+ Visibly increases muscle mass.


Has anyone already tried it? We will be glad to hear your opinion, feedback, suggestions or questions.

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Hey there.
Here is short state status regarding all warehouses to the moment.
We are getting back to normal life.
Us domestic working well.
W1 can ship within Europe so far, but by private courier only (40$ shipping and signature required!). We are not sure yet, when shipping to the USA is available from W1. It could be we will have to wait up to the end of June. Actually shipping is possible, but without tracking number. Nobody will want this option, we either.
W2 can ship to almost all countries except Italy right now and Italy will become available from day to day.
Shipping to Taiwan and USA is already available. However, shipping may take up to a month due to all this shit happening in the world.

Many tracking numbers have been uploaded. Even more coming within this week.

is shipping to Saudi Arabia available at the moment? from which warehouse? and how long shipping is going to take during what is happening in the world?
 
Are packages shipping from W2 to the United states? If so where do they ship from? I had a package that said delivered by USPS today, however it's not in my mailbox....

Does not say the address in the tracking because it's in Chinese writing...
 
Anyone else having delays with shipping from W2? My pack has been at shipper since May 16. Now day 8 showing "package ready to ship" from the tracking number but no movement. Three months now since I first ordered.
 
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