Starting to lose my patience as well. Ordered domestic 6 days ago. Submitted payment info that day and it posted. Go back to check today since I got an intl order from a competitor today that I ordered AFTER this one. Wouldn't you guess... my payment info is gone and it says "waiting for payment." I wanted to give them one last chance with a domestic order, but they can't even get that right anymore. WTF?!?
Your payment was collected and the status updated to "processing" then it reverted back to "waiting for payment?"
Or, do I misunderstand?
Sometimes confirming payment may take a few days or, depending upon payment method (such as MG or WU), get blocked/held.
But if it was crypto it should be confirmed within a few days and no way it can be blocked.
Definitely contact the source asap.
Something went wrong if it reverted back to a previous status; I have never heard of this before.
You need to communicate directly with someone in the source who has access to private order and payment info.
Use the "Contact Us" on the Basicstero site and try to explain what you experienced. Customer service most likely had limited English so consider that and try to be very clear. Make sure to give your order number and payment info. Also if you have any record of the payment, such as with BTC you can give a link to the transaction on blockchain to prove it, give them that too.
I do not currently have any direct contact within the source.
It sucks, I wish i could help but I do not have any special access (actually you have more access than me because you have an order number and can submit an Inquiry on the source's site).
My contact is away on personal business for some time or I would write on your behalf and also try to help bring attention to your issue.
The "Contact Us" is our best chance of communicating with the source.
This source is legit and NOT interested in little money from retail scams, so they will help if you are able to communicate with them. It is just matter of getting that communication and being understood.
In addition, try to explain the details to the rep
@Pharmacom Support and maybe he can help being attention to your "Contact Us" inquiry.