Whats your timeline on reshipping seized packages?
Reships are an individual case-by-case basis. A customer must contact the source if his or her pack was seized, provide evidence (order number, seizure letter or may, in some cases, be determined by the tracking etc.); then, the source can investigate the situation and issue a reship.
When a reship is issued, it would move at the same timeline of any other order placed at the moment the reship was issued (the same shipping time and risks etc as any other W2 order).
Please contact the source directly by using the "Contact Us" page on the Basicstero site (link in "code" box below).
Include your order number and explain the details of your situation to their customer service.
The "Contact Us" page on the source's site is your best and most efficient way to contact the source (see link in the "code" box below):
Code:
https://basicstero.ws/contact
*Be sure to Check Your Email Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
How soon does a new order have to put in for that to happen?
My apology but I do not understand this second question -- but I Will try my best to answer possible situations.
A new order does not have to be put in for a reship -- the reship is an extended treatment/status of the existing seized order (the reship packs will use same order number and order status on the customer's dashboard as the original order).
You are free to place other new and independent orders at any time but any new orders will not have any effect upon the status or timeline of the seized/reship order.