MESO-Rx Sponsor Pharmacom Labs officials and our Basicstero.com store

[broilovesushi]

When you pick stealth shipping you still receive all of the original packaging but separate without any products. The rest of the products come "Stealth" but only you can tell what they are. Then from the labels you got you can match them up and verify.

My problem was they did stealth but then forgot to put half the products in the other two packages. I got all my packages but I didn't get everything I paid for. Looks like they will resolve it for me so I will update everyone.

Gotcha, ok. Yeah I have never gone with stealth shipping so I do not know how it works. That's NOT ok otherwise but I'm glad they are reshipping. Looking forward to reading more updates on it.

 

[RThoads]

Looks like they will resolve it for me so I will update everyone.

Hello!
Sorry for any troubles!
We don't know at what stage of delivery the mistake might have occurred or if it even happened, but we will send you all the paid items in the order again, with the exception of promo items. I hope you'll be satisfied and receive your order in stock!

@FightKnight2 was your order from Basicstero.ws? The correct address may be found in the "code" box below (I mention this to clarify because there are many scam sites).

https://basicstero.ws/

I see that you mention that it "looks like they will resolve" your issue.
Also, I see that the Basicstero manager replied to you directly (quoted above).

Are you now in direct communication with the source?
and, as such, is my offer to help facilitate communication (write to the manager on your behalf) no longer needed?

If you still help, I am happy to try to help communicate with the source's manager on your behalf -- just let me know (PM me with the order number and email you used to contact the source so I may include that information in my message to the manager).

Thank you I appreciate it, I did PM you before but I will send you the info again.

I checked and I do not have any PMs from you. I look back over the past 2 months in my inbox.

When did you send the PM?

With all respect, I think you may be mistaken or sent to someone else; are you sure you sent me a PM about this?

Please check your sent PMs and simply reply again to any PM convo you have with me so it will bump to the top on my inbox (I think you may be mistaken and have never written to me before).

I understand that you are a resupplier of Pharmacom so customers can go through you as well? Maybe that's why there is so much mixed customer service reviews.

Basicstero.ws is a store that sells Pharmacom Labs products directly from the manufacturer.

I originally pmed you because you started the thread

As already mentioned, I do not find any PM from you and I looked through all PMs from the past 3 months.
Also, I did not start this thread nor any other thread for any source here on MESO / thinksteroids.com.
To which thread are you referring that I started?


I just wanted to take the time to clarify these things, have good accurate communication, and make sure I have done all I can to help you.

I see the source's manager replied to you directly and offered to free reship the paid items from the order again (so this would give you all of those items even if you have already received any of it -- a value greater than the missing promo bonuses); hopefully you are already in the process of getting this resolved.

If you still need me to write to the source's manager on your behalf, let me know and I will try my best to help with communication.

 

[RThoads]

Important Reminder: Basicstero Warehouses Changes
The Names/Labels for the different Warehouses and their respective Locations have been updated on the source's site.

Starting on Monday (13 February 2023) there were changes to the Basicstero warehouses; the new warehouses structure and names are listed below:

W1: warehouse-1 is the International Warehouse.
W2: warehouse-2 is the US Domestic Warehouse.
W3: warehouse-3 is the European Warehouse.

Please keep this in mind to avoid confusion when placing any new orders.
Also, please be sure to follow the "NEWS" section on the Basicstero site (link in the "code" box below) for News and other important announcements.

https://basicstero.ws/news

Thank you.

 

[FightKnight2]

@FightKnight2 was your order from Basicstero.ws? The correct address may be found in the "code" box below (I mention this to clarify because there are many scam sites).

https://basicstero.ws/

I see that you mention that it "looks like they will resolve" your issue.
Also, I see that the Basicstero manager replied to you directly (quoted above).

Are you now in direct communication with the source?
and, as such, is my offer to help facilitate communication (write to the manager on your behalf) no longer needed?

If you still help, I am happy to try to help communicate with the source's manager on your behalf -- just let me know (PM me with the order number and email you used to contact the source so I may include that information in my message to the manager).


I checked and I do not have any PMs from you. I look back over the past 2 months in my inbox.

When did you send the PM?

With all respect, I think you may be mistaken or sent to someone else; are you sure you sent me a PM about this?

Please check your sent PMs and simply reply again to any PM convo you have with me so it will bump to the top on my inbox (I think you may be mistaken and have never written to me before).


Basicstero.ws is a store that sells Pharmacom Labs products directly from the manufacturer.


As already mentioned, I do not find any PM from you and I looked through all PMs from the past 3 months.
Also, I did not start this thread nor any other thread for any source here on MESO / thinksteroids.com.
To which thread are you referring that I started?


I just wanted to take the time to clarify these things, have good accurate communication, and make sure I have done all I can to help you.

I see the source's manager replied to you directly and offered to free reship the paid items from the order again (so this would give you all of those items even if you have already received any of it -- a value greater than the missing promo bonuses); hopefully you are already in the process of getting this resolved.

If you still need me to write to the source's manager on your behalf, let me know and I will try my best to help with communication.

Hello,

Thank you so much for also jumping in and trying to resolve the issue. Yes PHL was the one I pmed and then he also wrote on the forums here. He has taken care of helping me and has made a very quick turn around on a resolution for me as soon as he stepped in to help. So I am happy now that I am receiving good customer service to resolve the issue.

Pharmacom will be reshipping my order and I see the update on my profile, it is pending to be shipped again. So I am waiting until it ships and I receive a new tracking number and I will update everyone here. Also once I receive it I will provide an update that the problem was resolved and everything was made right.

I want to make sure the community knows that mistakes happen but if you guys resolve it for me and provide good service then I will reorder again and suggest others order. Mistakes happen but you provide quality product and if you provide a resolution and make it right then everything is good in my book.


I will keep everyone posted on the resolution and I thank you again also for jumping in and seeing if you can provide help where you can.


You guys know if you provided customer service on your site like you do on the forums then you guys would be bullet proof as an amazing source with good product. My biggest suggestion is to resolve your customer issues when using the "Contact Us' page.

 

[Pharmacom Support]

Hi all.

A reminder that we are working as usual and answering questions on a first-come, first-served basis. If you want to ask something, you can do it here, directly from me in private messages or on our website, from store support service. Please note that e-mails do not always reach you, if you wrote something, but did not get an answer, just write your question again and we will answer you.

Please also note that we changed the names of warehouses, the actual information you can see on our website, right above the list of products.

Take care and thank you for choosing our store.

 

[Pharmacom Support]

Hello,

Thank you so much for also jumping in and trying to resolve the issue. Yes PHL was the one I pmed and then he also wrote on the forums here. He has taken care of helping me and has made a very quick turn around on a resolution for me as soon as he stepped in to help. So I am happy now that I am receiving good customer service to resolve the issue.

Pharmacom will be reshipping my order and I see the update on my profile, it is pending to be shipped again. So I am waiting until it ships and I receive a new tracking number and I will update everyone here. Also once I receive it I will provide an update that the problem was resolved and everything was made right.

I want to make sure the community knows that mistakes happen but if you guys resolve it for me and provide good service then I will reorder again and suggest others order. Mistakes happen but you provide quality product and if you provide a resolution and make it right then everything is good in my book.


I will keep everyone posted on the resolution and I thank you again also for jumping in and seeing if you can provide help where you can.


You guys know if you provided customer service on your site like you do on the forums then you guys would be bullet proof as an amazing source with good product. My biggest suggestion is to resolve your customer issues when using the "Contact Us' page.

Hi, I'm really sorry that it took so long to resolve your issue, but like I said before, your question was sent directly to our management, so you don't have to worry right now, everything will definitely be fine.

 

[Pharmacom Support]

And continue to spam this thread and bury the negative posts. Sad people will still continue buying from such a lousy overpriced company.

I wholeheartedly agree and feel compelled to echo this statement.

The prices, the perpetual issues, the copy and paste responses to customers from rep and source...why people continue to use pharmacom is a mystery when there are SO many better options available, no matter where you are on Earth.

I'm sure it has a bit to do with past reputation, yet that's a keyword here: past.

Of course if there are those who, today, are having great experiences with pharmacom then that is fantastic. I'd be happy to eat crow as long as there are myriad positives. Just show us.

Hi, you are right, sometimes there are problems and orders do not reach customers, it also happens that it takes longer than we would like to solve the issue of re-shipment, but we always help to understand the situation and solve the problem. Our products are used by many people around the world and they are satisfied with the quality of the goods, that's why our store has been working for so many years.

 

[Pharmacom Support]

Agreed, terrible support. Can't get my international products. It was my first AAS order.

Hi, if you have any problem, you can write your question to me in private messages, but I'm sure your order will be fine and you just have to wait a little while.

 

[Pharmacom Support]

Looking at a lot of mixed reviews here and it's very discouraging to read. However, I just got my full order a couple days ago and everything was there and packaged very well. I did not go with stealth shipping because I like to make sure I can check all the product codes, etc. So far the order process took about a month. This is due to me ordering right before the Chinese new year so my order wasn't shipped out till Feb 1st or 2nd.

Some things to note:
The tracking number they provided never worked. I kept checking it and it would just say label created but not in system. Then all of a sudden my package was arrived out of no where. So I am assuming I was given an incorrect tracking number which I am assuming was an error.

All of my items are in the order. Everything looks good and very well professionally packed so I'm excited to use everything. I also tossed in their Cialis with my order (20mg TADOS) and I used it last night and it's legit so that's good.

I used Pharmacom Labs way back in the day (5-6 years ago) and everything seems to be same quality it was then.

I hope the people that ordered are going to be taken care of and get everything sorted out. Make us much noise as you can because that's bullshit.

Just wanted to share my good experience at least.

Hi, I'm glad you got your order, thanks so much for writing about it. About the track, it is quite possible that it was just a mistake, because the tracks are added manually, if the number is not tracked, you just need to write to the store support and ask them to check the information of your order.

 

[Rido]

Hi, if you have any problem, you can write your question to me in private messages, but I'm sure your order will be fine and you just have to wait a little while.

I have messaged plenty of times and sent messages to contact us. It's been over a year and I have given up on y'all.


At this point I dont want to even deal with your services. Nor would I reccomend it to anyone. Both packages to different names got intercepted. To this day I have had over 50+ international packages.

Guess which 2 got intercepted and had my name flagged by customs?

Pharmacom

 

[T&H]

Hi, you are right, sometimes there are problems and orders do not reach customers, it also happens that it takes longer than we would like to solve the issue of re-shipment, but we always help to understand the situation and solve the problem. Our products are used by many people around the world and they are satisfied with the quality of the goods, that's why our store has been working for so many years.

I see you're back at it, spamming this thread instead of using the multi quote ability. As usual, burying the negative reviews so guys see your "amazing" customer service posts.

Anyone considering these guys, look elsewhere here. Sources domestic and international with better quality and prices.

 

[Rido]

I see you're back at it, spamming this thread instead of using the multi quote ability. As usual, burying the negative reviews so guys see your "amazing" customer service posts.

Anyone considering these guys, look elsewhere here. Sources domestic and international with better quality and prices.

They Gotta keep taking to eachother to keep the thread active

 

[broilovesushi]

I see you're back at it, spamming this thread instead of using the multi quote ability. As usual, burying the negative reviews so guys see your "amazing" customer service posts.

Anyone considering these guys, look elsewhere here. Sources domestic and international with better quality and prices.

I’ve gotten my orders no problem from them. I’ve used them back in the day and always got all my stuff. Just used them again 6 years later and still getting my stuff. What’s your deal? Sounds like you’re trying to just get others to use different sources on this site. Some support representatives may not be as technical and aware of the multi quote ability. One of the other customer support person is aware and uses it. If you’re doing your homework any logical person will just scroll up and read through the thread. There is also tons of info outside of this site about PHL. Just enjoy the gear you use and we’ll enjoy ours.

 

[SkankHunt]

I’ve gotten my orders no problem from them. I’ve used them back in the day and always got all my stuff. Just used them again 6 years later and still getting my stuff. What’s your deal? Sounds like you’re trying to just get others to use different sources on this site. Some support representatives may not be as technical and aware of the multi quote ability. One of the other customer support person is aware and uses it. If you’re doing your homework any logical person will just scroll up and read through the thread. There is also tons of info outside of this site about PHL. Just enjoy the gear you use and we’ll enjoy ours.

You are the reason Millard put restrictions on new members posting in source threads.

If you did YOUR homework you’d see a member 3 posts above yours who still hasn’t gotten his order. It’s no secret these guys don’t have the best stealth, hence the 2 seizures.

Anytime there’s a negative review in this thread Rthodes, pharmacomsupport and PHLofficial write the same long winded response “please do not worry and use the contact us link on the website”. The problem is that’s exactly what these guys are doing and they’re not getting a response. There’s zero activity in this thread besides the reps promoting the steel winter promo.

 

[broilovesushi]

You are the reason Millard put restrictions on new members posting in source threads.

If you did YOUR homework you’d see a member 3 posts above yours who still hasn’t gotten his order. It’s no secret these guys don’t have the best stealth, hence the 2 seizures.

Anytime there’s a negative review in this thread Rthodes, pharmacomsupport and PHLofficial write the same long winded response “please do not worry and use the contact us link on the website”. The problem is that’s exactly what these guys are doing and they’re not getting a response. There’s zero activity in this thread besides the reps promoting the steel winter promo.

That member just said his order is being reshipped. While it’s horrible it took him this long to get it sorted out and it defiantly isn’t ok, they seem to take care of things. I wish they had MUCH better responses for people who contact them with customer service problems. I don’t see the issue with me being honest and stating I’ve received my order and haven’t had a problem, but ok? Lol.

 

[broilovesushi]

Correction: I am referring to @FightKnight2 who said they are re shipping his order, not @Cridi887

 

[RThoads]

been almost a full week since order shipped and no tracking number has been posted

hey @eled231 how are thing? do you have any update? has your pack arrived yet?

 

[RThoads]

Anytime there’s a negative review in this thread Rthodes, pharmacomsupport and PHLofficial write the same long winded response “please do not worry and use the contact us link on the website”.
...

I see @PHL Official and @Pharmacom Support both offer help and ask people to PM with more info so that they may offer assistance.

Just scroll back through the thread and you will find such examples -- I see posts where they are very kind and offer to help beyond just saying use the "Contact Us" on the site.

Hello!
Sorry for any troubles!
We don't know at what stage of delivery the mistake might have occurred or if it even happened, but we will send you all the paid items in the order again, with the exception of promo items. I hope you'll be satisfied and receive your order in stock!

Anytime there’s a negative review in this thread Rthodes....

@SkankHunt I work hard to try to help everyone in any way that I'm able -- why do you say false things about me?

I bust my ass for hours to try to help everyone because I care and want to help guys get their issue resolved (I'm not required to do so much detail etc.; I could just do what you accuse and move on).

I have always been respectful towards you.
I have no personal problems with you or conflicts (I'm happy to help you anytime and have always enjoyed your positive contributions to the board).

But it is easy to see your accusation about me is not accurate so I want to make that clear..

For example, look at my replies to this most recent customer that needed help (quotes below) -- I asked for his order number and email, offer to help multipel times, and give advice/info.

Also, you have no idea what my PM inbox looks like -- but here is a hint; my PMs are full of me helping people.

Does this look like your claim that all I do is say "please do not worry and use the contact us link on the website” is accurate?

...
Please PM me your order number and email you used to contact the source's customer service ("Contact Us" page on the source's site); then, I will write to my contact at the source to ask him to help resolve the issue.

For your safety/privacy, never post any of your private info in a public post (such as real name, address, exact dates, exact locations, tracking etc).
...

...
If you still help, I am happy to try to help communicate with the source's manager on your behalf -- just let me know (PM me with the order number and email you used to contact the source so I may include that information in my message to the manager).
...

Ask some of the many guys I have helped if all I do is tell customers to “please do not worry and use the contact us link on the website” like you accuse -- or do I take hours to individually care about each customer and do all I can to help them.

Most of my time is spent in PMs and I am tempted to list a bunch of names so you may ask them, but I will omit that part because it would not be respectful for me to expose these guys private interactions or bring them into this situation (they choose private messages for a reason so I should respect their privacy).
Nonetheless, it shouldn't be hard for you to find guys saying "thank you" to me for my effort to help them.

I have messaged plenty of times and sent messages to contact us. It's been over a year and I have given up on y'all.

@Cridi887 It is correct that the "Contact Us" is the way to contact the source directly so you did the right thing to communicate with the source.

There were some technical issues and not all "Contact Us" messages were received (the source recommends to simply try again).

But I remember seeing your name and posts in the past and it looked like you had communication with the source.

I assumed you did have replies from the source because I thought you had mentioned that your pack was reshipped (there is no way to have a reship without communication with the source).

Therefore, there is a chance I may not have offered to help write to the manager to bring more attention to your need because I thought you were already getting help from someone else.

My apology if you needed more help.

I searched my in box and I can't find a PM from you so I don't think I was the one with whom you were dealing.

Please If you need more help getting in contact with the source, let me know and I will try my best to help you.

 

[SkankHunt]

I see @PHL Official and @Pharmacom Support both offer help and ask people to PM with more info so that they may offer assistance.

Just scroll back through the thread and you will find such examples -- I see posts where they are very kind and offer to help beyond just saying use the "Contact Us" on the site.




@SkankHunt I work hard to try to help everyone in any way that I'm able -- why do you say false things about me?

I bust my ass for hours to try to help everyone because I care and want to help guys get their issue resolved (I'm not required to do so much detail etc.; I could just do what you accuse and move on).

I have always been respectful towards you.
I have no personal problems with you or conflicts (I'm happy to help you anytime and have always enjoyed your positive contributions to the board).

But it is easy to see your accusation about me is not accurate so I want to make that clear..

For example, look at my replies to this most recent customer that needed help (quotes below) -- I asked for his order number and email, offer to help multipel times, and give advice/info.

Also, you have no idea what my PM inbox looks like -- but here is a hint; my PMs are full of me helping people.

Does this look like your claim that all I do is say "please do not worry and use the contact us link on the website” is accurate?


Ask some of the many guys I have helped if all I do is tell customers to “please do not worry and use the contact us link on the website” like you accuse -- or do I take hours to individually care about each customer and do all I can to help them.

Most of my time is spent in PMs and I am tempted to list a bunch of names so you may ask them, but I will omit that part because it would not be respectful for me to expose these guys private interactions or bring them into this situation (they choose private messages for a reason so I should respect their privacy).
Nonetheless, it shouldn't be hard for you to find guys saying "thank you" to me for my effort to help them.


@Cridi887 It is correct that the "Contact Us" is the way to contact the source directly so you did the right thing to communicate with the source.

There were some technical issues and not all "Contact Us" messages were received (the source recommends to simply try again).

But I remember seeing your name and posts in the past and it looked like you had communication with the source.

I assumed you did have replies from the source because I thought you had mentioned that your pack was reshipped (there is no way to have a reship without communication with the source).

Therefore, there is a chance I may not have offered to help write to the manager to bring more attention to your need because I thought you were already getting help from someone else.

My apology if you needed more help.

I searched my in box and I can't find a PM from you so I don't think I was the one with whom you were dealing.

Please If you need more help getting in contact with the source, let me know and I will try my best to help you.

You’re a rep dude, it’s your job to help people.

 

[RThoads]

@SkankHunt so are you just going to avoid the fact your accusation was false?

...
Anytime there’s a negative review in this thread Rthodes, pharmacomsupport and PHLofficial write the same long winded response “please do not worry and use the contact us link on the website”....

Does this (quotes below) look like your claim that all I do is say "please do not worry and use the contact us link on the website” is accurate?

...
Please PM me your order number and email you used to contact the source's customer service ("Contact Us" page on the source's site); then, I will write to my contact at the source to ask him to help resolve the issue.

For your safety/privacy, never post any of your private info in a public post (such as real name, address, exact dates, exact locations, tracking etc).

...
If you still help, I am happy to try to help communicate with the source's manager on your behalf -- just let me know (PM me with the order number and email you used to contact the source so I may include that information in my message to the manager).

I work hard to try to help everyone in any way that I'm able -- why do you say false things about me?

Ask some of the many guys I have helped if all I do is tell customers to “please do not worry and use the contact us link on the website” like you accuse -- or do I take hours to individually care about each customer and do all I can to help them.

Most of my time is spent in PMs and I am tempted to list a bunch of names so you may ask them, but I will omit that part because it would not be respectful for me to expose these guys private interactions or bring them into this situation (they choose private messages for a reason so I should respect their privacy).
Nonetheless, it shouldn't be hard for you to find guys saying "thank you" to me for my effort to help them.

You’re a rep dude, it’s your job to help people.

Lets clear up another thing, I am a free man before I am anything else -- interests, hobbies, work etc. do not define who I am nor are they fundamental life requirements (my life goes on either way with or without); they are things I may choose to do at a temporary moment in my life -- and I may choose to do, or not do, whatever I want (just as you and everyone else).
No one owns me nor I'm I required to spend my time here online -- I don't owe anyone anything and I can simply walk away at any point I choose.

I bust my ass for hours to try to help everyone because I care (and that fact pre-dates any affiliation with any sources and extends far beyond this topic, area of interest, or online).

As I said before, scroll though and see that I have helped many people and ask around because there are a great many more that I have helped in private.

I'll say it again, I have always been respectful towards you.
I have no personal conflicts with you (I'm happy to help you anytime and have always enjoyed your positive contributions to the board).

I think you may have just made very broad inaccurate statements to try to jump on a perceived band-wagon, impress other people on the board, feel part of a group, be socially accepted and part of a sub-culture etc.
I get it, it is normal human social behavior.

But please don't misrepresent me or disrespect me as part of your internet socialization.
You're a free man, just as am I, and I support your freedom of speech; nonetheless, it would be more respectful and credible if you stuck to accurate constructive criticism, not false accusation.

I welcome accurate truthful critique (do what others do and talk some shit about how much time I give to you to make a long reply or that I'm an intelligent articulate man who can write complete thoughts -- because we all know that people that don't care and are accused of generic replies take so much of their time to interact with others).

Come on bro -- you and I, and most others here, know that I do a lot more than just tell people to "please do not worry and use the contact us link on the website."

Do you really believe your accusation?
or, was it just quick way try to say something to impress some other dudes here online? fit-in, socialize, and be part of a group.

Regardless, it's all good, you're free to say whatever you want to say -- and I have no hard-feelings towards you -- I'm happy to help you if you need anything.

Reality speaks for itself.