This right here will be the biggest factor in showing what kind of a businessman PPL truly is.
He is on every sponsored board that I can find, yet only here on Meso does a search show up about contaminated vials.
Part of business, and some may say the most important, is contingency planning. That’s why a savvy businessman always over insures. You may not need it 99% of the time, but when that 1% comes around, it makes all the difference in the world.
@purplepandalabs You really should bite the bullet on this one; announce across the boards what happened, let everyone know they will be refunded immediately and replaced once domestic restarts. Take the heat, the criticism, the rants/raves with dignity and grace. If you swallow any pride, do all you can to make this right and see it through, then perhaps a few months down the road this will be looked upon as a positive situation where everyone remembers how hard you worked to rectify things.
Of course, you can get through it without giving it your all, and business will continue, but I guarantee it will mark the end of all the growth you’ve had. Karma is a funny thing; it humbles the lowest and highest of men without bias.