Really (not) surprised to see this response. Here's the thing. You've got two options here:
1) refund him his $42.50 and say sorry. He's happy as he now got what he paid for. Everyone else sees you have a shred of integrity. Sales continue. At the cost of $42.50.
2) take this position and refuse to refund. Everyone will think you are a cunt. And on meso people don't like buying from cunts. You've saved $42.50 at the cost of many future sales.
Just a thought.
I agree with you 100% however I think this shows a larger issue at hand.
This rep knows the hcg tested poorly and knows it’s from the same batch but he is firmly stating that he has no intention of making it right unless he also provides a test report showing his is also under dosed.
That’s pretty fucked up in general
Why would this man who purchased the same hcg waste his money and time to send in a sample of hcg he knows will test poorly, he would have to spend more on testing than the actual refund he would receive.
Now let’s say this same scenario happens, let’s use the primo e as an example since so many people are curious about the testing for the primo.
Customer A buys primo and sends it in for testing, primo tests poorly. Now customer B, C,D, etc see the bad report and are not pleased with the product testing. So they reach out to
@Qingdao Sigma Chemicals only to be met with this same exact scenario.
Now customer B, C, D, etc has primo that is most likely shit, but mister
@Qingdao Sigma Chemicals wont do anything to help these customers because only customer A did the testing on their own, and the only way he could help is if they also sent their product for testing.
The 40 something dollars means very little in the grand scheme of things if this is the way he conducts business