If you have any question about an order, delayed one, problem while ordering, or items received, please do not hesitate to contact me about it.
tracy@sigmachemical.com.cn
There have been two main delays in the past days:
Delays to USA:
- Orders that have been rejected by HK customs and returned to Qingdao warehouse, some were returned fast, some slower and some not yet, we are arranging them as soon as we receive them back and we send you the new trackings. Many of you received the new trackings.
- Orders that contain raw white powder, many carriers stopped accepting raw powders (not talking about freeze dried ones like peptides, but pure bags or raws). We had hard time finding new ones, we found some finally, we arranged some, but not all orders, so please be patient, because all the delays are just for your own safety, and if you are using other chinese suppliers, and can share with me some examples of tracking numbers (not talking about USPS ones) but others where the line or shipping company can be clearly identified, if the line is reliable and can ship the powder safely, and we try it and it works perfectly, you can pick up two kits of any peptide of your choice and will offer it for free as a gift.
Delays for some orders sent from EU warehouse:
The EU warehouse had a pause of 3-4 days, not sure if it's linked to the pangea alert we received 2-3 weeks ago, but they are very experienced in EU logistics and we trust their choices. We've been informed that they resumed posting parcels now, and all the delayed tracking will start updating, so don't freak out, sometimes the delays are just for the safety of everyone.
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I think you've noticed that we started using more the EU special line and Canadian special lines, so many customers who used to get their tracking within 24 hours, think now that trackings are delayed, which is not the case, you are just used to Post NL and you don't know how the special lines works, but you should be aware that when we compare total ETA, the special lines are faster and many of you (especially canadians) noticed that their orders now are much faster. So please no rush, this is the normal process for the special lines (EU, CA and AUS):
Trackings are provided about 1 week after shipping.
Trackings do not update during transit time and update only when out for delivery.
Trackings do not show any customs steps because they are like domestic delivery.
QSC team apologizes for any possible inconvenience caused, it's an unstable business, full of risks, you improve one point, a problem pops up on one side, we tried our best to improve the two most important points that we can control, which are the communication and the quality, you have had the chance to benefit from fast lines since January, with international deliveries between 8 and 20 days, everyone was happy, so when things get tough, we count on your patience and indulgence during these periods when some lines are suspended and there is a waiting time of a few days for alternatives.
Never forget that no matter the problems, QSC lasted here for a reason, unlike those who come into the business and leave it quickly. QSC guarantees safe delivery so there is nothing to worry about.