Qingdao Sigma Chemical Co., Ltd (International, US, EU, Canada and Australia domestic

@Qingdao Sigma Chemicals How would we know if our package was one that was sent back in HK?

I have 3 orders, one was from the oil promo, and they all say different things on 17track.

One says the usual pre shipment info sent to US, one says depart from facility to service provider, the other says parcel information received (package waiting to be picked up).
 
Have a shipping delay, package never was picked up it says and payment sent around 25 days ago. Explanation given here was much better then email I got.
 
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