Regardless of the being wrong about which specific product it was, you still scammed him. Yes or no?
You literally refuse to address all these issues where you fucked up, or even acknowledge them.
The word "scam" is a big word, and in civilized discussion it can very well be avoided.
The choice of language can often have consequences when you are not in a strong position, and you do not have the bargaining power, this was one of the reasons that his problem remained unresolved, but that doesn't mean he deserves that kind of treatment.
The company does dozens of daily transactions up to hundreds, with several customers, some of which place orders in the hundreds of thousands dollars, it is ridiculous to say that he was scammed, the real word is that he did not receive the customer service adapted, due to some circumstances that you all know.
Although its customer character is not one of the simplest but it is not however that he deserves such a fate. It is a small lab, like many here, which seeks to make a modest living, and for lack of experience in customer-supplier relationships, and manipulated by one of his friends, it has acted in a way that has had unjust consequences on his fate.
But I remind you that QSC does not scam anyone, and it is for some unfortunate 250g that we are ready to wear this label, I would be ungrateful not to compensate for it, knowing that his insolved issue was a powerful precursor to my sales.
In fact the arrival of his lab test, which is the result of a mistake (and which happens to several suppliers, although it is rare with us) has triggered a wave of regular testing, of which we are proud of it with several dozen blind lab tests, made by meso members, as part of their belief in the importance of harm reduction and which have been a lot in favor of my sales which have increased by 230% since the start of Deus issue. So the minimum to thank him is to correct the mistake.
I have just restocked the toremiphene, we will proceed after the golden week to test it at Janoshik first, to check its quality, and when it has passed the test, we will proceed to correct the error as necessary as soon as the customer contacts us.
Admittedly, it's a bit of a long process, but the most important thing is to make it right for this poor customer, who is just the victim of manipulation by his friends and his supplier's ego.