I was hesitant to post this, but I have to put Sym in some bad light in order to show how well he pulled through with his customer service.
I placed an order on 4/2 for some DNP and some other goodies. Over the weekend, he announces a delay in shipping due to external problems. No biggie.
A couple days go by, and he posts on Meso saying he's out of DNP. I thought, damn, I managed to score some before he ran dry.
A week or so goes by and I see others posting their TA's. I thought, shit, my pack should be landing soon. No luck. Been checking Informed Delivery and no sign of it even being scanned in.
I hit up Sym on 4/13 asking if he could please check on the status of my pack and we email a bit back and forth trying to figure out what went wrong. Today, he reveals that he accidently combined my order with someone else's and shipped it to them on accident. No worries, humans make mistakes and he owned up to it unlike some other sources on here...
He immediately apologies and offers a full refund, or to pull some DNP from his own personal stash and reship the order via USPS Express along with added items for the trouble.
I'm currently tracking the pack as it's making its way to my place. I'll post pics of the TA either tomorrow or the day after when it lands.
We all fuck up, and Sym did more than enough to compensate for it in my opinion. This man has my business for the foreseeable future.