This is how a review should look. Detailed with explanations without compromising the safety or security of himself or the source.
The suggestions to the source about improving the overall experience within the review were reasonable and if the suggestions implemented would take pressure off the source and ensure that packing and shipping procedures are not rushed which is a good thing.
This source is international and extra care needs to be taken when dealing with ANY country's Customs. The TA is unreasonable to place on the people handling the processing and shipping in this operation? They must HATE this fucking guy?
I certainly hope there is someone above this guy in this operation? If there is, they need to be replaced immediately and damage control needs to begin. It won't be a difficult thing. Again, the stated TA is unrealistic and this place is going to have a nonstop barrage of emails with complaints from customers that are not at fault wondering what in the fuck is happening with their shit as the TA is clearly not being met.
As a rep this guy has the simple part of the operation. He's hurting the reputation of this place. All he does is put up a menu of things that are in demand and then puts the orders into the system that allows no margin for error and no time for anyone to take a piss or get a sandwich for lunch.
The stated TA needs to be 4 to 5 times longer than it is now. That's still more than fair. The guy posting here and fielding questions obviously inexperienced with the amount of volume that they have the chance to be dealing with when servicing a board the size of MESO.
One of the big Commandments in the world of sales and customer service is to under promise and over deliver. You will take the pressure off yourself and the people working to service board members. This will give all the folks and hoops they have to jump through time to do so.
With the way things are now, you have to do duck and dodge. You do owe guys an answer/explanation to what the fuck is up because of the TA. You've put yourself in the position of looking unprofessional as well as a liar and someone that has no clue as to what's going on.
The things you all have to do is something we don't need to know. It's not our business. The stated TA makes them our business. By posting or giving the answers in private you are putting yourself and members here in danger. The answers are a detailed explanation on how to.....1)Pick up funds to illegally obtain products....2)how to package those products to get by United States Customs and then have the USPS deliver to members.
With the TA you have now there is a computer savvy board member that posts in this thread that could easily obtain members that order from IP addy and be waiting at members home that have ordered from you and intercept the package if it was on time.
The last paragraph was directed at the usapetz member(he's the "you") to let him know how pi could, if he were LE, intercept and proceed with a controlled delivery.
Yes, LE would intercept the pack at customs or at the post office...but I'm trying to make a point.
I'm going to rate my whole experience. Note that I'm rating this against similar experiences purchasing similar items in the past, not against Zappos or Amazon.
Communication - C
As good as any one else I've dealt with, one email fell through the cracks, I felt there wasn't enough of a heads up that things might take longer around the China trip.
Mail Packing - B
Just what you'd expect, the inner packing was a nice touch.
Vials - B+/A-
Labels look great, vials look great. Evenly filled, even light gold color, well done all around.
Capsules B+/A-
Evenly filled, clean, well packed.
T/A - D
I gave him the low grade for mis-managing expectations. Had he said 3 weeks from the outset, I would probably give him an A for delivering as promised.
Results - TBD
Would I order again - yes. This is an untraditional business and as a customer I think you take the good with the bad. Ultimately, the product is what matters and that it be as promised and delivered in a safe manner. So far, I believe spetz has done that.
My suggestions to spetz: Drop the 2-3 day T/A promise, it gives you no margin for shipping error and no one is going to pick you over someone else simply because you promise 2-3 days and they promise 3-5. Most people here are used to waiting weeks or months, saying 3-5 days is fine. Drop the "guaranteed" part of T/A as it's silly. Guaranteed, or else what?
Communicate with your customers if you get in the weeds. People will forgive mistakes, but they hate feeling ignored.
