I don't know which items you didn't receive but this was and still is easily fixable by sending me an email, many can vouch that i make things right whether its at my mistake or not, when was the last time you followed up with me about it?
It also could have been handled by you acting professionally and sending out what people ordered. If you can't handle the volume, then shut it down for a while until you get things right instead of all the bullshit that went on. Half-dosed gear, weird excuses as to why people are not getting what they ordered, and shipping delays of up to a month don't sit well with me and i'm sure at least some others. Why people would continue to order i have no idea because i sure as hell would not.