Yes, I have emailed multiple times. Out of 24 days I received 3 replies. All replies ignored my request for a refund. No replies offered me anything for my trouble.
Today was the third reply. Out of 24 days waiting for an order, I was never contacted to be told my order was fucked up. When I emailed you, I was told the reason my order was not being shipped is because you did not have the HCG brand that I chose. (Even though that brand has been "in stock" this entire time including right now.) When I said please just give me my money back, that was ignored. Then I asked for my money back more in email and on 2 forums. That was ignored.
Now June 29th, my order is shipped anyway, even though I continuously asked for a refund.... and when your girl finally sent me this 3rd reply (today) out of 24 days.... She offers me a fucking 15% off coupon code on my next order! Like I am ever gonna trust this shit again. Not just that, I already knew about the coupon code, it's freely available on the internet and I used it for previous orders.
The customer support is a fucking joke. For 24 days my money sat in your wallet while I looked at "preparing package" and the only thing I am given is a 15% coupon code that I already had.
I mean dude, I was literally just talking on SST about how I had always had success with you and Dragon, and then I say how even when people are complaining about you, I always got my orders and so I made a new order and then I experienced what those people were talking about.
This sucks and I don't think emailing you is the answer.