Completely understood. Nobody said it's okay, it's not okay we were the first to admit. The thing is though, SIR, you already expressed how offended you feel and described every possible catastrophic scenario that could have happened over, over and over again. No reason to play copy paste war with you anymore.
Of course we received feedback. Some customers were unhappy, some didn't mind and some didn't actually give a single fuck. It's natural.
If you're looking for perfection, please, Pfizer has a thread nextdoor. We are after perfect too actually, so next time HL is looking for brewer please issue a CV!
What else can we add? Everything was already told. The technicality of why that happened was explained In such detail, so it must be clear by now that the process was carried out with care, but previously verified process step simply failed in some cases and needed simple fix that was already implemented anyway. Some vials might be affected, some seemingly not. We offered compensation for those who customers DO mind.