Crisler's response to OP
http://www.musclechatroom.com/forum/showthread.php?20959-About-the-Recent-Complaint-About-Our-Service
So this confirms he WAS a patient....
I don’t think Dr. Crisler is referring to me in this posting. As my last post indicates, I am no longer a patient with him as I have been dismissed. I most assuredly have not requested additional prescripts, and I am not using HGC. If he is referring to me then his depth of dishonesty has no bounds.
I will comment on his post in general however. He is an interesting study on narcissistic personality disorder.
[
I]Once again, we spend well over an hour of staff time (not "fifteen seconds" LOL) trying to get one important script out--and we are smeared on the Internet for maintaining a practice, nearly flawlessly, that serves patients in all 50 states, and 23 (at last count) foreign countries. A practice that provided a service that cannot be found, for most men, anwhere.[/I]
His shitty service cannot be found anywhere in the world…just ask him. You can’t make this stuff up and why bother…he does it for you.
Renee has faxed that script 6 (!) times. She has even talked to the Pharmacy, who refused to take a verbal order, but told her to "fax it again right now".
Also his claims of trying to get this patient’s prescripts filled do not match my experience at all. I have the emails to prove it. Renee refused to fax the prescript to me so I could take it to the pharmacy myself and she refused to call the pharmacy directly, at their request I might add, when they repeatedly did not get the fax. She did eventually tell me she was done with it and would no longer try to get the prescript filled. If I wanted it filled then I would have to resubmit a new request for a new fee and pick another pharmacy. As I was more or less at her mercy at that point that is what I did and that prescript was filled. But I refused payment on the first prescript request because they never delivered on the service which had been pre-paid for on my CC. They also never performed on the T prescription which as I have stated was ordered from their recommended pharmacy. I only requested that pharmacy at Crisler’s recommendation because he said their current pharmacy Diplomat was screwing up their T compounding. How the hell would I know anything about a pharmacy in Las Vegas? Or diplomat for that matter. Here are the attached emails in all their glory. The only editing I have done is for personal information. Start at the bottom and work your way up. You can see my wife was always professional and courteous. Renee was not. My wife actually apologized at the end for Wal-Mart’s supposed inability to get the fax and you can see how Renee rudely screams her response all in CAPITAL letters at the end and informs my wife how important they are with all their 2000 patients. I guess you could say the Dr./patient relationship was beginning to get strained at this point. But there is more to the story; which I will get to later.
From:
Code:
patientcare@allthingsmale.com
[mailto
atientcare@allthingsmale.com] On Behalf Of ATM Patient Care
Sent: Tuesday, May 29, 2012 4:40 PM
To: xxxxxx
Subject: Re: xxxx Scripts
WE DO NOT CALL IN SCRIPTS AND AS I SHOWED YOU IN LAST E-MAIL IT WAS CONFIRMED THEY DID RECEIVE IT, WE HAVE OVER 2,000 PATIENTS AND I AM NOT WASTING ANY MORE TIME ON THIS.
Thank You,Patient Care Medication Requests & Initial Consultation payments: ATMrequest.com
Men's Health and TRT: AllThingsMale.com
Please use our online request system and email whenever possible as they offer faster response times than telephone calls. Telephone messages are returned in the order received and duplicate calls will cause a delay in response.
On Tue, May 29, 2012 at 4:32 PM, xxxxxxxxxxxxx wrote:
I am so sorry Renee,
I just called the pharmacy and they have not received it. They said that the number you are faxing to is correct and that occasionally because of the different fax machines that the fax does not actually go through and the prescription needs to be called into the pharmacist directly.
Can you call the prescription into xxxxxxxxxxx?
xxxxxxx
From:
Code:
patientcare@allthingsmale.com
[mailto
atientcare@allthingsmale.com] On Behalf Of ATM Patient Care
Sent: Tuesday, May 29, 2012 4:23 PM
To: xxxxxxxx
Subject: Re: xxxxxxx Scripts
We have faxed it again and again with confirmation they have received both faxes .
RingCentral
4:21 PM (5 minutes ago)
to Renee
Here are the results of the 1-page fax you sent from your phone number (517) 485-4424 - Ext. 103:
Name Phone Number Date and Time Result
+1 (xxxxxxxxx Tuesday, May 29, 2012 at 01:20 PM Sent
Your fax included the following file(s).
Rendered attachments:
File Name Rendering Result
Smith.PDF Success
Thank you for using RingCentral.
Thank You,
Patient Care
Medication Requests & Initial Consultation payments: ATMrequest.comMen's Health and TRT: AllThingsMale.comPlease use our online request system and email whenever possible as they offer faster response times than telephone calls. Telephone messages are returned in the order received and duplicate calls will cause a delay in response.
On Tue, May 29, 2012 at 4:12 PM, xxxxxxxxxxxxxxxx> wrote:
It has not been received by the pharmacy. I have called everyday including today and they have not yet received the fax from your offices. Can you please refax the script to xxxxxxxxxxx?
xxxxxxxxxxx From:
Code:
patientcare@allthingsmale.com
[mailto
atientcare@allthingsmale.com] On Behalf Of ATM Patient Care
Sent: Tuesday, May 29, 2012 4:08 PM
To: xxxxxxxxxxxxxx
Subject: Re:xxxxxx Scripts
Scripts were faxed to walmart on 5/24/2012 .
Thank You,
Patient Care
Medication Requests & Initial Consultation payments: ATMrequest.comMen's Health and TRT: AllThingsMale.com Please use our online request system and email whenever possible as they offer faster response times than telephone calls. Telephone messages are returned in the order received and duplicate calls will cause a delay in response.
On Tue, May 29, 2012 at 3:59 PM, xxxxxxxxxxxxx wrote:
Can you tell us when Wal-Mart might receive that prescription?
xxxxxxx
From:
Code:
patientcare@allthingsmale.com
[mailto
atientcare@allthingsmale.com] On Behalf Of ATM Patient Care
Sent: Tuesday, May 29, 2012 3:50 PM
To: xxxxxxxxxxxxxx
Subject: Re: xxxxx Scripts
Scripts can only be faxed to a retail pharmacy .
Thank You,
Patient Care Medication Requests & Initial Consultation payments: ATMrequest.comMen's Health and TRT: AllThingsMale.comPlease use our online request system and email whenever possible as they offer faster response times than telephone calls. Telephone messages are returned in the order received and duplicate calls will cause a delay in response.
On Tue, May 29, 2012 at 3:44 PM, xxxxxxxxxxxxxx wrote:
Will you be able to fax the xxxxxx script to our office so we can order it through our insurance?
Do you have an idea when the Vegas pharmacy will be online?
xxxxxxxxx
From:
Code:
patientcare@allthingsmale.com
[mailto
atientcare@allthingsmale.com] On Behalf Of ATM Patient Care
Sent: Tuesday, May 29, 2012 3:41 PM
To:
Subject: Re: Scripts
His request is on hold since we are not currently ready to use pharmacy he has requested.
Thank You,
Patient CareMedication Requests & Initial Consultation payments: ATMrequest.comMen's Health and TRT: AllThingsMale.com Please use our online request system and email whenever possible as they offer faster response times than telephone calls. Telephone messages are returned in the order received and duplicate calls will cause a delay in response.
On Tue, May 29, 2012 at 3:39 PMxxxxxxxxxxxxxxx wrote:
Patient: xxxxxxxxxx
xxxxxxxxxx
xxxxxxxx
SSN: *** ** xxxx
Good afternoon Renee,
I am following up on a phone message I left a little earlier today in regards to my husband’s prescriptions. We have a couple of issues that I wanted to get resolved and thought if you had my questions before you called back it would be a little easier. XX is super busy with work this week and has asked me to follow up with you since he will be in and out of the office all week and may miss your call or email.
1st – he has a week of Testosterone gel left and placed an order for the script to be filled through your new provider in Las Vegas on Tuesday the 22nd. Is there any way to track the progress of that order?
2nd – he placed a request to have the xxxxxxxx prescription faxed to our local Wal-Mart Pharmacy. They have not received that fax which is probably good because I think we are going to try to fill the prescription through our insurance provider who will give him a 90 day supply at a more reasonable cost. We did not realize how expensive xxxxxxxx was going to be when he asked for it to go to Wal-Mart…so can you fax that prescription directly to us at xxxxxxxxxxxx?
To summarize:
1. Can we track the Testosterone prescription from Las Vegas
2. Can you fax the xxxxxxxx script directly to our office at xxxxxxxxxxxx
Thank you so much and I look forward to hearing from you.