It just seems like miscommunication that is all. Tren-E is one of the most expensive compounds so clearly the source is not trying to scam or rip you off if they did send that to you.
And, Frank just posted they will still try to send Test-E as well.
Clear to anyone that reads along that this source does care and does try to take care of things to help its customers.
Looks like a lot of confusion from trying to switch items in an already submitted/shipped order and CV delays etc. and I am not sure how customer service would be able to alter an order; they likely are trying to help you (we can all see that because they are replying and sent you more items) but once the order is outside of the computer system automated process, there is room for confusion.
In my humble opinion, the source should have just re-sent whatever you were owed and declined a request for switching items or warehouses or whatever -- maybe not perfect but would have eliminated language barriers, the need for a person to attempt to manually try to change order contents, and confusion with info being relayed to warehouse workers.
I have no authority or ability to make policies so it really does not matter what I think, but my suggestion to is that the source simplify things by just having an automated system for reship requests whereas a customer may log into his or her account and submit a customer service ticket if a pack is lost or seized.
Then the request could send a notification to a customer service workers to quickly review tracking and/or any evidence, and approve or decline the re-ship. With one click, if approved, the computer system should automatically generate a duplicate order and send packing/shipping info to the warehouse that shipped the original order – just a true exact repeat of the order but without any additional cost to the customer (if customer service approved the reship request).
Anyway, as inefficient and confusing as the old-fashion way of emails, PMs, and posts/replies etc. is, the good thing here is we once again see Basicstero (Frank) with open communication, genuine (no bullshit or marketing, even says if someone does not like the terms, go find another source), and most importantly the willingness to still help a customer with an offer to send out products to make things good.
@Danex87 take Frank up on the offer for the Test-E (you will likely need to contact the source directly and lets them know of his offer here, unless you already have emails going with Frank) -- may as well get those because it is some high quality gear and never hurts to have more -- even if you do opt to find another source for the future.
That’s the thing though it hadn’t already been shipped when the changes were made, and they asked to make some changes as some items (caber) weren’t in stock. This was during the time when orders were all held as they couldn’t ship.
I don’t think they are trying to scam me, just that they should own up to the mistake rather than shifting the blame onto me. I just feel like I’ve been made out to be a problem customer and like I’ve done something wrong or trying to scam them when all I wanted is what was ordered.