enigma34
Subscriber
Going on 4 weeks. And pack is just saying ready for shipment . if anyone is wondering ETA times to expect before W2 even enters your country.
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Consider it a loss, mine took 6 weeks before I got a letter from the gov stating they got my package.Going on 4 weeks. And pack is just saying ready for shipment . if anyone is wondering ETA times to expect before W2 even enters your country.
Hi, I will check the information and write to you.Something going on with the HCG supply chains? Out of stock in all warehouses.
Hasn't made it to customs yet. 4 weeks of just sitting at facility before transit even started.Consider it a loss, mine took 6 weeks before I got a letter from the gov stating they got my package.
I'm the same been at ready for shipment for about 10 daysHasn't made it to customs yet. 4 weeks of just sitting at facility before transit even started.
Something going on with the HCG supply chains? Out of stock in all warehouses.
Yeh same been 3 weeksHasn't made it to customs yet. 4 weeks of just sitting at facility before transit even started.
They don’t do refunds , read my comment below!When can I get a refund?
Yea that’s why I removed itTo the above post, stealth is never smart to post. Send that info to company. Dont show publicly. Did you message the company first?
Yeh same been 3 weeks
According to ordering terms we do not have refunds. We reship seized orders discreetly. Please contact us through the site. We will offer options.When can I get a refund?
When can I get a refund?
https://int.basicstero.ws/index/terms
https://int.basicstero.ws/index/contact
Tip/Advice for Everyone: How to Contact the Source Directly
For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:https://int.basicstero.ws/index/contact
***Be sure to check your Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons ).
Also, please, for your own safety never state any personal information in a public post.
The "Contact Us" form on the Basicstero website is the most direct form of communication regarding accounts and orders.
NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out (the source does not authorize it to be given out until a point, such as when it passes outgoing customs, when the source feels it is safe from the source's warehouse, staff, and mailers).
A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.
When contacting the source, please provide your order number and please have verifiable evidence if you are making any claims such as a lost or damaged pack (evidence would including a video of opening the sealed pack to show the condition of contents upon arrival or tracking status or seizure letter to show a pack is lost etc.).
I hope these tips and information are helpful
I think quite a few are in the same boat,mines been like that for 2 weeks5+ weeks after order placed (1/5/21), currently stuck at "item is ready for shipment."
Not in a rush to get items, just wanting to let people know.
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