I have a pretty big issue currently. All of my vials of test c 250 have a strange fairly large puncture hole through the center with oil leaking out of it. I’m out and about right now but I will upload pics later. I even videoed popping the blue tops off after I discovered 2 of them with this problem. I don’t want a reship as it’s from int. Warehouse and long story short I’m sketch of int. These days. Not sure if you guys want to make this right the way I want you to... which would be ship the same currency amount of product from domestic warehouse (USA). And second issue.... a vial of test e 300 has a VERY crooked crimp job done and the rubber seal is squished. I will send the video via pm only if needed because my camera takes really nice videos and pics and my finger print is clear as day. Pics will be up later today. Looking forward to hearing from you. Thanks for your time
Same stuff has happened to me. I am scared to inject that stuff.
Some stoppers may get distorted when the pressure changes because of cooling. This is nothing to be alarmed about but I can understand your concern if it is the first time you have ever seen it this way.
When the vial is sealed the oil is warm from manufacturing, then over time it cools but because it is air-tight the pressure drops at the temperature drop and in some rare cases the pressure change is enough to pull on the stopper causing a divot in the middle of the stopper.
I explained this detail before a few times this thread (it is rare, but not a big deal in most cases – I will add a couple older quotes below just to show this is a well understood phenomena I have seen multiple times before:
No, not my first time seeing this phenomena.
Actually, while it is rare, because I hear from thousands of customers spanning across all the different boards and online communities, I have seen it a few times (including some of my own personal items over the years).
It is simply when oil was hot from manufacturing process, air in the vial is expanded, and then the vile is sealed; when the air cools its pressure drops causing a vacuum which on rare occasion pulls strong enough to distort the septum inward (suck it down) and create a divot.
The inward pulled septum does not effect the product nor sterility at all -- if still sealed, it is no different and totally safe to use.
I have personally used mine like this without issue (other than a little annoying to try to wipe with alcohol before drawing; i simply wipe with alcohol soaked cotton ball and press it down against divot hard enough so I can contact all the surface while I rotate the vial -- then, divot has alcohol in it which takes longer to dry -- that is the annoying part).
Other customers have used theirs too without issue.
Just like with a normal flat septum, you have to make sure you get it wiped and have alcohol in the divot to sterilize outside surface each time and let completely dry (the annoying part because of the divot) before each draw.
However, none of the other customers nor myself have ever experience any oil leaking.
If you see evidence that the seal is compromised, I would not use it.
IF this is the case, please contact customer service via the "contact us" form on the basicstero site and explain what you have including an details of a leak.
I do not have the authority or ability to address the issues beyond that advice (I have no access to orders/account or ability to ship anything) so please contact the company and take things from there. IF the contact form does not allow pics etc, maybe you can include the link (url address -- just click little post number in the top right corner of you post and then copy the address to that exact post) for your post here on MESO to show more details.
Code:
https://int.basicstero.ws/index/contact
I hope all that helps you brother
Some stopped do get distorted when the pressure changes because of cooling.
I explained this is much greater detail somewhere back in this thread but it would take some searching to find.
Basically, during manufacturing the oils and vials are warm/hot, then they are sealed -- when the temperature drops it is possible the pressure can be reduced enough to distort the septum (this is the case when we see the rare vial that looks "sucked inward" with a divot -- if not leaking it is still completely sealed and usable).
Without physically inspecting your example, I can not know for sure what is the case -- however, I am confident as long as there is no leaking, the contents are still sterile. IF you are worried about the seal, here is what I personally do in such cases: I pump a few cc of air (using a clean , new, sterile syringe) into the vial to create positive pressure -- then, I store the vial upside down (so stopped is at bottom with oil in contact and pressure above pushing down at the stopped from within); if by the next day there is no leaked oil, the seal is very tight and viable.
IF you have any trouble beyond this, simple contact the source directly and see if customer service may help you further to resolve your issue (this source is usually very good about taking care of any issues).
Code:
https://int.basicstero.ws/index/contact
My opinion is you should get a replacement if oil is leaking out.
But please understand, this is my opinion, I do not have any authority or ability to access inventory, orders, accounts, or private info etc. or make any promises/deals (I can only see what any other customer may see) so you need someone such as Frank or Pharmacom Support to make such arrangements.
You will need to contact the source directly by using the “Contact Us” form on the source’s site. Here, below I will post a quote where I explain more details about contacting the source’s customer service (most notably, be sure to check your email “spam” folder for potential replies). Please have your order number from them and any picture etc. to help explain to them what you are talking about (English is not their first language).
I hope you get it all resolved with the source.
NOTE: it is extremely unlikely you will be offered a replacement from any warehouse otherr than the one in which the original order was placed and came from. The source is very restriced to orders and reships etc. being consistent with the warehouse in which they were originally placed (this is because of many factors including option teh system allows customer service, opperating costs / payement structure to the warehouse, and how the computer system track inventory etc.).
Please, see my post quoted below for details regarding how to contact the source directly:
Tip/Advice for Everyone: How to Contact the Source Directly
For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:
https://int.basicstero.ws/index/contact
***Be sure to check your Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons 
).
Also, please, for your own safety never state any personal information in a public post.
The "Contact Us" form on the Basicstero website is the most direct form of communication regarding accounts and orders.
NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out (the source does not authorize it to be given out until a point, such as when it passes outgoing customs, when the source feels it is safe from the source's warehouse, staff, and mailers).
A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.
When contacting the source, please provide your order number and please have verifiable evidence if you are making any claims such as a lost or damaged pack (evidence would including a video of opening the sealed pack to show the condition of contents upon arrival or tracking status or seizure letter to show a pack is lost etc.).
I hope these tips and information are helpful
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The rest of this info below is just details and some suggestions for you and/or anyone else that reads along because this is not the first time and will not be the last time this natural phenomena resulting from temperature and pressure changes occurs.
Here is what I personally do in this case: clean the tops off with alcohol wipes until they are 100% completely clean and dry. Then pump a few cc of air (using a clean, new, sterile syringe) into the vial to create positive pressure. next, I store the vial upside down (so stopped is at bottom with oil in contact and pressure above pushing down at the stopped from within); if by the next couple days there is no leaked oil, the seal is very tight and viable (should be ok to use).
Actually, while it is very rare, because I hear from thousands of customers spanning across all the different boards and online communities over many years now, I have seen this a few other times (including some of my own personal items over the years).
The inward pulled septum does not affect the product nor sterility at all -- if still sealed, it is no different and totally safe to use.
I have personally used mine like this without issue (other than a little annoying to try to wipe with alcohol before drawing; i simply wipe with alcohol soaked cotton ball and press it down against divot hard enough so I can contact all the surface while I rotate the vial -- then, divot has alcohol in it which takes longer to dry -- that is the annoying part).
Other customers have used theirs too without issue.
Just like with a normal flat septum, you have to make sure you get it wiped and have alcohol in the divot to sterilize outside surface each time and let completely dry (a little more annoying part because of the divot) before each draw.
However, I have ever experience any oil leaking myself; if you see a leak, you need to contact the source directly.
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I hope some of my experience and this information may be helpful to others.
