The truth is their gear is always on point. 2 blind samples sent to Jano for their exotic mixes and both were spot on.RThoads made an excellent post. I can say shortly that it is not up to a particular batch. Once got gets colder after sterilization some negative pressure appears inside a vial. This happens already after a plastic top is on the vial. We had a batch of bad stoppers. Some of them are damaged through this negative pressure. It does not depend on a particular batch of our products and it is not possible to know, which vials are fine and which one have issues. Not possible without removing plastic caps. In new batches we use new types of stopper. The issue will be over soon.
Yes, there is an issue like this with warehouse 1. We can not restock it for a long time.We have already asked warehouse to sort all vials and we will provide discounts for expired products. We need a bit time to check and sort out all vials. The issue is for international warehouse 1 only, not w2 or US domestic.
Tracking numbers for most pending orders have been uploaded. They will update soon.