@Dacj Have you already attempted to contact Basicstero?
I mentioned my discussion here to Frank (the manager) and to me it seemed like he was open to the idea of discounting these products.
I think in the future he may discount them so people that understand they are still safe to use may enjoy a lower price of such items.
However, with all the current technical issue with the site, there are simply much more urgent issues for programmers to address.
You should contact the source directly and maybe Frank can help you with a credit of discount for your concern.
• Please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:
https://basicstero.ws/contact
See my post quoted below for more details and info about using the "Contact Us" page on the source's site:
Tip/Advice for Everyone: How to Contact the Source Directly
For specific account and order related inquiries please use the "Contact Us" form on the Basicstero website for the most direct and efficient communication with the company's customer service.
Code:
https://basicstero.ws/contact
Replying to automated emails etc. will not work to contact the source.
The way to contact the source is by using the "Contact Us" page on the Basicstero site.
***Be sure to check your Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons ).
Also, please, for your own safety never state any personal information in a public post.
The "Contact Us" form on the Basicstero website is the most direct form of communication regarding accounts and orders.
NOTE regarding tracking (which is a common inquiry I see daily across various boards and PMs):
In my experience, usually tracking is NOT uploaded until a pack leaves the warehouse country and passes outgoing (origin nation's) customs.
In my opinion this usually takes approx a couple weeks for intl packs.
Please be patient and try not to ask customer service for tracking info -- tracking will be uploaded to your dashboard when it is available and authorized to be given out (the source does not authorize it to be given out until a point, such as when it passes outgoing customs, when the source feels it is safe from the source's warehouse, staff, and mailers).
A source has no control over the postal service nor if packs are accurately scanned/updated within the postal system (once the pack is shipped, a source can only see what tracking shows you -- just like if/when you mail something to someone).
Keep in mind you can check the status of your order on the Basicstero site by loging into the warehouse where you placed the order and navigating to your
dashboard >> orders >> select the order you would like to see.
IF tracking has been uploaded to your account it will appear there in the order details section.
When contacting the source, please provide your order number and please have verifiable evidence if you are making any claims such as a lost or damaged pack (evidence would including a video of opening the sealed pack to show the condition of contents upon arrival or tracking status or seizure letter to show a pack is lost etc.).
I hope these tips and information are helpful
Frank is a super nice guy, very generous, and may offer you some compensation -- it never hurts to ask.
If you need me to let him know you will be contacting them, please send me the order number in Private and I will try to help by telling him to look for an inquiry email from you (hopefully the email system is working now).
If you need that help, PM me and I will write to him on your behalf.
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Now to my own personal thoughts (after all, I am my own man and free to have my own position regardless of anyone else here; and, I am still happy to help you even if we do not agree of these details):
How do you know the actual product is expired?
what does "expired" mean to you?
Is there some chemical analysis results on this product that show a problem?
IF sources just printed later dates (I mean the same exact physical contents, just simply different writing on the label), would you still have any issue with your amps?
So to you, do the absolute unwavering scientific facts come from the print on what you call underground products?
Why is it that when sources print the purity/concentration on their products it does not count as absolute unwavering proof (i understand, because they can print anything), but on the same label the date means so much?
Do you think the product suddenly went from 100% good one day, then the clock stuck midnight the next day and it suddenly went bad?
As long as these products are stored properly, the contents are good for a long time past any printed date.
From the US National Institute of Health NIH.gov site: "prescription and over-the-counter, were perfectly good to use even 15 years after the expiration date.
Hence, the expiration date doesn't really indicate a point at which the medication is no longer effective or has become unsafe to use."
Drug expiry debate: the myth and the reality