The "Contact Us" is your best and most efficient way to contact the source.
***Be sure to check your Spam Folder after contacting customer service because in the past some people complain they did not get a reply when in fact their email service filtered the reply to spam.
Board reps, posts, even PMs are not as efficient nor direct - may get overlooked or take time to be relayed to the appropriate personnel.
This is a big World-Wide company; Reps/PR/Marketing people are mostly busy relaying information/news/announcements and may not even have the ability, access, nor authority to see private account and order information.
(it is a good thing though, that the company only allows specific person ability to access private info for customer security reasons
).
Also, please, for your own safety never state any personal information in a public post.
Code:
https://basicstero.ws/contact
The time it takes to make one reply here on MESO is enough time to contact the source -- i mean i respect you do what you want, to each his or her own, no problem -- but, like i said, what does it hurt to try?
maybe you get some free gear, or maybe you just get told to get lost -- but what to you have to lose? i'd at least try