Greetings to everyone!
Guys, I see your indignation on a few pages! But don't worry and worry about anything!
1. Frank didn't go anywhere, I'm here. Yes, sometimes I'm busy with work, but at any convenient time I try to pay attention to you and answer everyone. 2. As for warehouse 1 - yes, we had a number of shipping difficulties. Now is a difficult time, the pandemic has not subsided and our people are also exposed to diseases.
3. After several promos on Black Friday, our warehouses were loaded with shipments more than usual - there is nothing surprising here, this is a common phenomenon.
4. When issuing tracking numbers, we upload orders for warehouses for packaging and shipment not every day, but when it reaches a certain number. We decide for ourselves, there are no exact deadlines here. Please wait for the right time. Someone can place an order and their order will be one of the last in the list for further actions of the warehouse operation, and someone's order will be the next and this customer will have to wait a few days for this action.
5. The information that is given to you on the site after purchase in the form of emails about the fact that your order has already been shipped - this information is given to you for convenience and understanding that your order will be shipped SOON! When your order is shipped with a database of other orders for packaging to the warehouse, it automatically acquires the status of shipped. But in reality, orders are sent by our warehouses a little later, in about a few days. After all, first the warehouse needs to pack your order and then send it. We sell not simple and legal goods at all, so the necessary rules and regulations must be regularly observed for safe shipment.
Please understand us! We do our best to improve our service and satisfy all for you!
6. Not so long ago, we compensated for the loss of orders that fell under a big error in database of the Chinese postal service. Usually We are not responsible for the work of postal service, but in this case we have compensated everyone for a loss, including various promotional goods for these orders.
7. I also want to say one more information - now is the pre-holiday time. I warn you that orders can be delivered later than usual. Postal services begins to experience heavy loads and as a result, standard delivery times increase. Please understand this, it's not our problem and we cannot influence it in any way. It happens every year all over the world!
