Hi, I'm really sorry that you encountered order seizure, but as I said before, we can't control customs, unfortunately seizures happen in all stores, partly it depends on luck. About the lack of answer, the letters are answered it turn, so it may take some time to get an answer, sometimes it takes a day, sometimes a little longer. If you do not get an answer in the next few days, please send me a private message and I will pass your question directly to my colleagues, but first of all, you should check your spam folder, it often happens that letters get there.