No, I have not heard back. I sent them messages on Wednesday and yesterday, but still no response. Also, nothing is updated on the website.
If your pack was seized, this source will send you a reship; they will have your order number and be able to see of tracking that it was not delivered.
I assume you already checked your email spam folder.
But most likely, they simply have no yet made it to your inquiry -- the open the emails in the order they are received and this is a big international source with thousands of customers around the world.
Nonetheless, I will send you a PM here shortly to see if I can help you.
This is my first time ever getting anything seized - I got the letter and everything.
Will they change my name on the next order or should I change it on future orders?
Not sure if I am in some sort of system now where they will flag my packages every time they scan it through customs.
No, you will not get flagged or need to change name or address.
Don't worry, I have personally had multiple seizures at my address over the years from various international sources including Basicstero, Dragon, Turkish and other etc. and as long as you do not do anything to cause additional legal risk, you will not have any trouble.
Your address does not get flagged (I continue to get packs here, just got one this last week, even after having over 10+ seized now over the past 8 years or so).
Looking over the boards, you will find many people post about successful reships -- these reships go to the same name and address as the original order.
I cannot post too much private/sensitive details or share others personal info, but just know there are guys here that have had seizures and continue to order, sometimes multiple packs a month, and PM me about their successful deliveries.
Many customers never even post any of their business in public -- especially those who want to stay safer because they make a lot of orders to resell. People making 20+ orders a year usually have experienced a seizure at some point and continue to make multiple orders per month for their local resale business.
Some good news is that currently, the new W2 method is working very well and not only are guys reporting they received their packs with this new way, but it is also appears to be much faster.
Your reship should use this new method and path.