In my analogy below that would be like complaining to Nike or another store such as Finish Line about an issues with Footlocker.
He needs to work with the store and people from where he made the purchase.
From what I have read, Pharmacom as a company and brand do not appear involved, it was an issue with a re-seller/retailer.
@Pharmacom Helper I think maybe at first he did not understand the difference between the manufacturer and a retailer but people have explained to him it is a different source... HE need to work with and contact THAT source to get a resolution; he was not a customer here with Basic.
Its like going to Footlocker at the mall to buy some Nike.
Getting a Nike box but Footlocker at the mall sold you Adidas shoes in the box.
But then being mad an Nike???
It is Footlocker the customer has an issue with , NOT Nike...
From what I have read, Pharmacom as a company and brand do not appear involved, it was an issue with a re-seller/retailer.